Kimpton Hotel Palomar Washington DC

This Kimpton was billed as a boutique hotel. It’s not really. Compared to other Kimptons it’s More of a cookie cutter business type hotel. Mini bar is not stocked. There are no coffee maker or glasses or wine opener in room. Very bare bones in a small room that’s a notch above a 3 star business hotel. Why is this a Kimpton?

Excellent service. Perfect location. Good rate.

Excellent stay.......service:friendly, professional and courteous. Restaurant had excellent food and service fantastic. I have recommended to all of my friends. Location perfect!!!

We had a great time and the hotel room Was huge!!

A brief holiday stay confirmed again that Kimpton hotels does a superb job of offering a first class experience in comfort, surroundings, and hospitality. Ideally located in DC, the Palomar is well appointed and provisioned, run by an excellent, attentive staff, and ideal for business or personal purposes. Highly recommended.

We really like the hotel. It's a good value, except the valet parking, and Kimpton is really the only option if traveling with dogs. But very disappointed with the restaurant. It used to be great. Now both food and service stink.

The service is laughably bad. One evening, we pressed the “concierge” button on the in-room phone and asked the person who answered about any events going on and the answer received was, “I wouldn’t know better than a google search.” The next day my wife walked into the hotel’s restaurant to ask if they’d break up a $10 bill so she can tip the bell hop, the guy literally said, “No, I cannot” as he walked away from her. The bell hops we interacted with were helpful. We were in a room with a King bed on the 8th floor. The room was supplied with the worst single-ply toilet paper, closet doors that swing outward into the room despite insufficient space for that design, and the thin flat hand soap gets completely stuck to the light-weight flat soap dish once the soap is used once. The shower hardware all sucks—thin streams come out of the shower head and the handle was close to broken.

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My wife and I stayed at the the Palomar for four days, so to be fair this only happened once. I'm still posting because this hotel was supposed to be a bit upscale. After having been gone all day, then returning to our room to find that trash cans were not emptied, the bed not made, towels not changed, etc. was no fun. Waiting for another 35-40 minutes for someone to come up and address this issue felt a bit longer than it should have taken, as we had to get up early and catch a flight out of town the next morning. The second concern I'm about to mention is no big deal either, but at a hotel like the Palomar, one doesn't expect to get clean towels that are torn and frayed. That was what we got when the staff member came to our room to retrieve the trash and bring fresh towels. Certainly an oversight, but still... I took pictures to confirm what I've posted, but decided not to share them. I figured that in this case, the almost 1000 characters used in this review were worth more than a couple of photos.