Beacon Hotel & Corporate Quarters

Checked in and was given a key went up to room key did not work went back to front desk the key was reset. Went back up to room opened door to find room had other occupants already. Went back to front desk they upgraded to a different room a suite which was a positive. Next morning on check out was presented a bill with a room service charge on it which was not for our room. They could not fix it until later fast forward to several calls later and an ENDLESS amount of being on hold listen to music or simply endless ringing with no one bothering to pick up phone and still not fixed so I had my CC company pull the excess payment back from the hotel.

From the moment I walked in till the second I left I felt important. I too am in the service industry and I look for certain things and they covered them all. Bravo guys!

Nice hotel! Love the location

The heat did not work. The service was horrible, I stayed in Cheap hotels that has better service excellent accommodations and heat I demand a refund

Perfect spot for a week long business trip. Location was great and the services were wonderful. The gym is pretty small so if you are booking for that amenity please note that there are 2 treadmills, one elliptical, and one bike.

Great location! Friendly staff.

The location was great, close to the metro, and easy to get around. The customer service was A+... Raul was great with offering suggestions and helping us navigate. The cleaning staff was fantastic, helpful, and very nice. My low rating is because of the lack of anything else. The cafe and bar was only open for breakfast, no lunch, dinner, or room service. The rooftop bar was closed, the complimentary cider in the lobby was never full, and the shower was dreadful. As much as I loved the customer service and location, the lack of everything else would make me go to a different place.

Front Desk was rude and unhelpful, the heater in the room was broken no heat ended up leaving after an hour booking another room it was 29 outside!!! I asked to change or fix it no one showed up called the front desk 3 times!!

The front desk clerk was so rude it was embarrassing. I went through 3 rooms because the first two rooms were dirty and disgusting. The front desk clerk accused me of lying about the cleanliness of the rooms. I will never recommend this hotel to anyone not even my worst enemy. I rate this hotel 0/10 for the being dirty, and the worst customer service i've ever experienced in my life.

It is a great hotel but i expected more. I stayed in suite 825. It was very large with a great view. The room was clean as much as it could be. The staff is amazing. I think the best part of the is the great staff. Diane is an angel. The only issue i had was the shower pressure and the bed itself. The pressure was extremely low. Because of this we drew a bath. The bed overall was uncomfortable. For a suite i expected a nice soft comfortable bed. These issues i know can not be fixed with a wave of a hand so i understand the situation. The front desk was kind enough to offer us a free breakfast. Besides for those 2 issues the hotel is fantastic. The staff did their job to their best ability. The hotel itself need to look into the water pressure amd maybe its time to get a new mattress.