The hotel has an upmarket feel and a lot of thought has gone into the design and decor. Some issues with the tech in the room (the tv occasionally refused to remain switched off and the air con defaulted to 21C every time the room key was removed) but overall a 4* experience from a 3* rating. We had an issue with the shower curtain, which did nothing to prevent water seeping into the rest of the bathroom. The staff solution was to offer a change of room but, as it had the same layout, it would have made no difference so we stayed put. Our room had a number of adjustments to enhance accessibility (handrails at various points in the bathroom); however, the light switch was behind the bathroom door (inside the bathroom) and the hairdryer, fixed to the wall to the left of the large sink, had a short flex. Neither seemed to improve matters. Overall, lovely staff, impressive design, sometimes technical style over substance.