Homewood Suites By Hilton Orlando-Nearest Universal Studios

We travel a lot and stay in many hotels. The one thing that made this hotel stanx out from the rest was the outstanding staff from Cherry at the front desk to Linton who always took the time to chat eith my grandson and the many more working the front desk and breakfast. All very exceptionally accommodating with each request and went beyond what I've seen at other hitels. Good work and thank you.

Great

The receptionist was very friendly and helpful. We arrived very late for our reservation and she made it work for us to sleep that night even though we arrived at 3am due to unexpected delays at the airports. We greatly appreciate their services!!!

Great staff, all were friendly. The cleaner Gracie was super nice :-)

I usually don't complain but this was bad. When we arrived for our 7 nights, I called the front desk to see if it was a nonsmoking hotel. She said yes & I told her our room smelled heavily of smoke. She said she would send someone in the next day by 11 to treat the smell. Next night when we returned they left a note saying they didn't treat our room because we weren't there & put up the 'DNS' sign. I put it up because we didn't need our towels changed, etc, but I thought since I had talked with the lady they would still treat the smoke smell. We took down the sign & they never treated the smell. The elevator right by our 5th floor room didn't work throughout our stay. We didn't know at first that it didn't work and ended up getting stuck in the elevator. There was no sign, but another guest said she heard the staff talking about it not working. They never fixed it during the entire 7 nights we were there. This is Hilton and that seemed excessive. The staff told me at arrival they serve light dinner & drinks M-Th from 5-7. We came back to the hotel Tuesday & did not grab dinner on the way back because we planned on eating there. We got there around 6 & nothing was being served. They said they decided not to since it was new years. Ok, thanks for the heads up. Had to run down 5 flights of stairs dripping wet with my disabled child due to fire alarm while I was showering - got outside and all staff were inside checking people in saying false alarm. No one told us. Awful stay.