As someone who relies on reviews, I try to share important information that may impact others’ decisions as reviews can affect the choices I make. And, just maybe, the hotel will improve some things.
The property and staff were lovely and clean. Our pool view room was great (unfortunately, we had terrible weather so spent almost no time on our balcony) and roomy, as well as nicely appointed. LOVE the dark, full coverage curtains and breakfast options. However, the bed is one of the most uncomfortable mattresses I’ve ever slept on. It was insanely stiff. Lying on my back to watch TV (the living room didn’t work) would start bothering my back within minutes. I woke up all night long, both nights, having to adjust positions and trying to get comfortable. There was an initial “sinking in” that I thought was the start of a comfortable bed, until I realized I sank into what felt like a literal board. I’ve never understood bad mattresses in a hotel—it’s literally what people are staying there for. My back hurt all day after each night of sleeping there. (For reference, I’m a 5’6” curvy, athletic female, 125-130 pounds, and I like a medium/medium-plush mattress. I sleep on a Purple at home.)
The water pressure constantly fluctuated—both in the shower and sink.
Also, our TV in the living area didn’t work except power on/off, 1 channel, and volume. Didn’t want to be bothered calling someone.
Overall, I can never stay here again just because of how uncomfortable the bed was!!
