Hilton London Hyde Park

Great hotel. Great location and service. However, the pipes made noises when you used them.

Very old hotel - needs some serious refurbishment. The particular room I stayed in was absolutely tiny with the bed squashed up next to the wall. Not what you would expect with the Hilton brand

The family room is in the basement and you can hear the trains overhead. This is not something that you are told at the time of booking, in which case we would have booked two rooms instead of one. Needless to say there was no view over Hyde Park which was rather disappointing ! The decors in the rooms are outdated, the pillows too soft from wear, and the room was cold despite putting the heating up to 29 degrees. Offered ear plugs which shows that the hotel is aware of this issue. The breakfast service is poor. The setting is outdated. Top up of food for breakfast buffet was slow. The juices were warm and tasted unrefreshing. Very poor for a Hilton hotel especially when one considers the price and especially if you are looking forward to a nice break.

Location is good. Condition of hotel is tired, rooms are small, no USB ports, our A/C didn’t work, space is tight, one tiny elevator only. We were very disappointed that despite reserving taxi through the hotel for our journey to Paddington, the hotel did not use a reputable service who failed to check the passenger info on pick up. We were left stranded and ended up hailing a London cab. This despite telling the hotel staff this was unacceptable, they seemed unconcerned. I would not recommend this hotel for a stay in London, it does not live up to Hiltons corporate brand.

Good staff. Friendly, welcoming and efficient. Thank you.

Great location, literally right on top of a tube station. Excellent service and nice rooms.

Room was very small and to be honest quite dirty. Carpet was very dirty and the previous guests medicine had been left. The staff and the service was spot on and breakfast was good. A very very tired Hilton in need of updating.

Good, as always.

The hotel is located in a historical building and thus is not what you would think of when booking a Hilton Hotel. The lobby is small, there is not a restaurant run by the hotel although there is a French resuaurant connected to the hotel, and the rooms are on the small side. Having said that, the hotel is located directly across from Hyde Park, 1/2 block to Queens St. with many restaurants and 1/2 block to the subway. The staff is very accommadating and knowledgeable. We had a good stay and would recommend the hotel.

Do NOT pay for a room with a "park view" as you might not get what you pay for. We paid extra for a Deluxe King with PARK view, but they put us in a room that faced a building under construction. If you stretched your neck out the window you could get a glimpse of Hyde Park. We were told by the receptionist and by Hilton customer service that each of their rooms are "different" and that they consider this as "park view". Bottom line is they overbooked the park view rooms and lied to us--insulting our intelligence by treating us as some stupid tourists from the states. This irritated me and ruined our stay.