2/10 Scadente
30 mar 2026
Pool out of order when we arrived (we booked partly because of the pool)
Not clean pool (gum stuck in carpet, etc)
Completely run down / dilapidated (broken furniture, no screen in windows, walls/doors ripped up, etc.)
Staff - very unhelpful, not even at desk when needed
We also had people in the room above us running, jumping and slamming doors from 9:30pm-2:30am. We complained and the staff did nothing. We got almost no sleep which really ruined our trip. Between the noise and the general state of the place we almost opted to sleep in the car!
We were booked here two nights but left first thing in the morning after the second night. The front desk was not helpful about getting us a refund because we booked through hotels.com, and so far hotels.com (after more than hour with them on the phone) has not been helpful because supposedly they can’t reach anyone at the hotel property.
In 40 years of travel the worst experience!
Aspen
Aspen, vacanza in famiglia di 2 notti
Recensione degli ospiti Hotels.com verificata
