2/10 Scadente
12 mag 2026
We rarely leave negative reviews, but our stay at Comfort Suites Portland Southwest raised serious safety concerns that other travelers should be aware of.
The lock on our room door malfunctioned to the point that the door could be pushed open from the outside even when it appeared secured. We have video documentation of the issue. Traveling with our 2-year-old child, this situation made us feel unsafe and extremely uncomfortable.
We immediately reported the problem to hotel management. Staff acknowledged the issue but told us the lock could not be repaired and that no alternate rooms were available because the property was fully booked. We were left with no reasonable solution despite the obvious security risk.
What is most disappointing is the hotel’s unwillingness afterward to take responsibility or provide a full refund. We worked through Hotels.com, and while they provided a small goodwill credit, the property itself declined to make us whole despite the documented safety issue.
Maintenance problems can happen anywhere. However, failing to properly address a serious room security concern and expecting guests to absorb the full cost is, in our view, unconscionable.
We encourage travelers to use caution when considering this property. Guest safety, security, and accountability should always come first.
Payton
Payton, vacanza in famiglia di 2 notti
Recensione degli ospiti Hotels.com verificata
