Anaheim Portofino Inn and Suites

The room was spacious, there were 6 of us and we had plenty of room.

Stay was wonderful and great distance to Disneyland.

I’ve stayed here twice. Both times it was just okay. Both times I’ve had a bad experience with a front desk employee (different employee each stay). Location is excellent for our Disneyland trips.

So we always wanted to stay here and we finally did. So the positives, service was good, Location is great and the resort fee included parking so no complaints. We got the family room so it had bunk beds and sofa which worked great with the 3 kids. The rooms were clean and my wife who is picky was good with it. So the not so great. The hotel is showing its age but it was clean so it was okay. Not a fan of the mattress firmness but we were exhausted each day so it worked. The bed firmness probably the biggest reason we won’t go back. Was a little worried from the reviews about cleanliness but was better than I thought. Again 10 min walk to Disney and no parking fee saved a lot of money staying here and there are few hotels with 5 beds in this price range.

Stay was very nice! Front desk was very accommodating. Got a kid suite and my daughter loved having her own space! Walking distance from Disneyland. Will be my go to when visiting Anaheim!

The check-in took over 30 minutes because the guy in front of us was chewing out the man at the front desk. The employee was very professional and kept his cool and professionalism. The wait was terrible though. There should be another person at the front desk. I checked in at 11:00pm . The room was cute and clean.

We woke up with a cockroach in our room. After being assured that housekeeping and maintenance would take care of things we were surprised when the cockroach was still there after returning that night. They had us switch rooms at 10pm...making us move all our stuff and tired and angry kids. Our new room was not as clean and run down with broken furniture. Housekeeping didn’t change our towels or empty all the garbage. We will never stay here again.

It was great until the next day when we left to Disneyland at 10am and came back and our room was never done. I know I put the do not disturb sign but that was because we wanted to sleep in. 10 am is still early for them to have come by and at least refilled items. I guess next time i will have to call them to make sure they do it. Also one of the sinks was not working too well. When we came back at 10pm we called room service to at least gives the items like towels and new sheets it took them an hour and a half to bring them mind you i was right by the office. I called twice to get it and almost fell asleep all grimmy. Was tired and not what you want happening at that time.

Walked into the hotel and exited the elevator and the entire floor stunk like weed. I understand California is a 420 friendly state, but when I have my two children with me, we don’t need to walk onto a floor reeking of weed.

Great location! Clean room. Easy access to Disneyland