Holiday Inn Express Hotel & Suites Indianapolis East

The hotel and staff were good. My only issue is the dresser drawer would not stay closed, and the desk chair was ripped / broken.

Checking was very slow. Way too many questions for a tired traveler particularly when much of the info had been provided online. Food was just ok, typical pre- made breakfast fare. Bed was nice.

Hotel was clean and comfortable. The front desk did not have my payment info from Hotels.com. I had to forward my confirmation email to front desk. I received a call on the room phone at 11:57 PM from the front desk that woke me up regarding a credit card on file for incidentals that that had taken at check out. Come to find out in the morning, they had figured it out. It made for a very poor sleep.

Made my reservations over 4 months in advance to attend an event with my wife and daughter. We booked two double/queen beds non-smoking. We tried to check in around 2pm but were told no rooms were available at that time - completely understandable. After attending the event we went to check in around 9pm that evening and were given a handicapped room with a king bed and a pull out sleeper as our option. This was followed by the shower drain being plugged up and therefore we had 8-9" of water in the bottom of the tub after running the shower because it would not drain. We also asked for an additional wash cloth but were told they were out. The next morning the shower in the handicapped shower was luke warm at best. So no, I was not pleased with my stay one bit and really I don't think anyone at the hotel cared if we were satisfied or not to be honest. That lead me to think it was normal protocol for this location. We will not be back to stay here again!!!! I would not recommend this location regardless of price! Very, very, very disappointed!!!!

Last year we stayed here and it was great. I was excited to book with them again. This year was a whole different story. The pool lights were flood lights you would buy from a home improvement store. Stuck to the wall because the actual lights were not working. They were out of towels for two days! So we had use our dirty t-shirts to dry off if we wanted to shower. And they completely messsed up our billing when I know with out a doubt we made it clear over the phone before check out. And when we arrived each person checking inn expressed exactly how the rooms should be charged. I have called them 10 times in the last two days to resolve it also emailed them. I have been put on hold for over ten minutes and had to hang up to get back to my job. Or told no manager is available.