4/10 Discreto
24 apr 2026
Check in experience was really poor. I didn’t have my passport as I didn’t think I would need it to travel from Wales to England. We were eventually allowed to check in after 45 mins and speaking twice to customer services using my husbands driving license. We were not the only guests in this situation.
An email from the hotel with check in procedures before arrival would have helped.
We had booked a deluxe double room, described on the hotels website as having dressing gowns, tea and coffee making facilities ( we only had one cup and no dressing gowns) we also only had one hand towel. The room we were in was certainly not one of the rooms displayed on their website as a deluxe double room. It was a small double on the top floor. One of the pictures had fallen down, the position of the tv was not the best and there was no chair.,
I will say that the room was clean and the bed was comfortable. The location is excellent.


Lynette
Lynette, viaggio di 1 notte
Recensione degli ospiti Hotels.com verificata




















