4/10 Discreto
19 dic 2025
This was one of the most disorganized hotel stays I’ve experienced.
We were initially given a room that reeked of cigarette smoke and had to be moved. On the second night, we were woken up in the middle of the night and evacuated because another guest was smoking and triggered the alarm. The evacuation lasted an extended time with no communication or coordination, and the front desk staff appeared visibly annoyed rather than helpful.
Service throughout the stay was poor. The valet on the first night was disengaged, failed to lock a luggage cart on a hill, offered no assistance, and disappeared, leaving us to hold the cart with our legs while loading our belongings. The second night was better, until the evacuation, but the damage was done.
We also ate at the on-site TGI Fridays and experienced dismissive service. When I asked to move due to cold air from an open door, the server told me to “sit over there.” Our food sat under the warmer for a long time, and service only improved when it was time to pay. The cook and waiter were having very casual, loud conversations we could hear across the “dining room” and they left the messy large tables, dirty for the entire time we were there. It was gross.
The rooms felt poorly maintained. In the second room, there was hair hanging from the thermostat, which summed up the lack of care throughout the stay.
Overall, this hotel lacked cleanliness, professionalism, and basic communication. I would not recommend staying here.
Ashley
Ashley, vacanza in famiglia di 2 notti
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