Strathmore Hotel

Evidence of wear and tear throughout the hotel. Certainly not a 4* Staff very friendly, attentative.

Great location for Royal Albert Hall. Room was clean and well decorated just a bit chilly no heating in the bathroom. Service was excellent especially the ladies at breakfast. Would definitely stay again

The Grange hotels had been recommended to me, so I was disappointed with Grange Strathmore. It is an old Kensington building converted into a hotel, but everything just feels small and in need of some renovation. Check in was swift, we were allocated a room on 5th floor so used the lift - I think this was the smallest lift I have ever seen. We got to our room which was extremely tiny; it had a double bed, desk, tv mounted on the wall and tea/coffee facilities also mounted on the wall, which for the person lying closest to the window at night had to navigate when squeezing passed the end of the bed to the toilet or risk a bang on the head. The bathroom itself was also very tiny with the shower only just big enough to stand in to clean yourself (and I am not a big person). We had breakfast included which was only continental; it was ok, maybe a bit light on choice but ok. We could have paid an extra £11 each to upgrade to a full cooked breakfast but we felt that was excessive. All in all, I am glad this was my free night earned through Hotels.com and I hadn’t paid for it otherwise I would have been very disappointed.

Nice hotel. They need to do something about all the up and down stairs, however. I've stayed in multiple hotels globally in some 102 countries, and the UK steps up and down in this hotel building were crazy and dangerous. I wonder how many incidents of broken bones, crying children, etc., have occurred from these precarious arrangements.

Check in was fine and the hotel itself looks lovely in communal areas. But, the rooms are made to look A LOT bigger on the website, our room was smaller than our spare room at home and felt very cramped. Blinds in bathrooms had stains on them when we put them down to shower. The bed was like sleeping on concrete and we both woke up with terrible bad backs. We left at 8.30am rather than staying until late check out at 11am. Not a bad hire at all, but very basic/ budget feel. Premier inn or travel lodge would have been more spacious.

Very expensive for the tiny space; the shower barely fit a person (and I am not a large person). It was about 70cmx70cm. No fridge. Very little room to move around the bed. There was a desk and desk chair but the space for the chair was too small so it was very difficult to sit in the chair and work at the desk (again, I am not a large person). Location was great and many restaurants and supermarkets around and a short distance to many things.

We had a family room and it was very spacious and nice for 3 people. The housekeeping was excellent and kept everything up to tip too shape. We stayed 3 nights and it was in a great location to get everywhere we wanted. We also ate a full english breakfast one morning and it was delicious and timely. Front desk wasnt very friendly but everyone else was great.

Main problem was the size of the room - tiny ! Not sufficient for two persons - could not reach the second twin bed without difficulty.

Tired and tatty room, in need of a bit of care and updating

Unfortunately we were given a basement room and whilst the rooms are nice, clean and relatively modern (there was no plug next to the bed however) we were put next to a store cupboard on the basement level resulting in no view and it seemed staff were coming in and out of the store cupboard multiple times during the morning. Recommendation avoid a basement room and for the hotel to not brand these rooms as "superior" when the view is a mop and bucket, but staff were all friendly.