Holiday Inn Express San Diego - SeaWorld Area, an IHG Hotel

Hotel is located very close to Sea World, but I do not recommend this property. The front desk messed up my billing and I was charged 3 times for my two day stay. Parking is terrible! The parking lot is located under the hotel and the spots are very small. Passengers have to get out before you park or else its so narrow they cannot get out. The overflow parking is on the street that shares parking with a gym and the generic hotel van takes up two spots in front. Additional overflow is to the right of the building and there is homeless living in their vehicles and next to the dumpsters. The property is overrun with homeless. Its not safe to go out at night in the area and make sure you lock your vehicle because there is no security! However, though the property needs some work and much needed security, the rooms are decent and clean, except the satellite only worked for a couple of hours during our stay. The lady that serves breakfast for the hotel is very sweet and she really hustles to get everyone their food. Staff allows too many non-guests in to the property. I saw large groups of people going in and out of the elevator going to party with someone that was staying there. Most were carrying bottles of liquor and were on their phones saying they were sneaking up to the third floor. This is not a family friendly property. Too many homeless, no security, terrible parking, and unsafe neighborhood.

Excellent experience, rooms were exceptionally

Nice updated room, very clean, easy parking

Great stay! Will probably stay here from now on when I'm in San Diego. Free covered parking, hotel was nice, clean and comfortable. Checked in at night and the lady at the front desk was very nice, informed us about breakfast, when I told her that we were checking out prior to the start of breakfast she said that they would prepare the grab and go bags for us and have them ready when we check out.

Awesome service, super clean. Front desk was helpful and polite. Thank you

Everythig is awesome , it is one of the best Hotel ever.

Very pleased with the friendly staff and the cleanliness of the hotel room and hotel. Pleased with our stay.

I hated this place. The bathroom was broken and they couldn’t fix it. They moved me to another room at 11 pm after i initially complained when we got there. I dont understand what took them so long to move me to another room. The room i moved into has also broken shower. I sucked it up and got up really early and left the hotel. Never coming back to this place.

The hotel was clean and comfortable. Small hotel, however parking is extremely limited and really tight for large vehicles (VW Atlas). Came in a little late and had a difficult time finding parking and all around the hotel is a "tow zone" . Front desk agents were very helpful in finding somewhere to park, but would rather not have to deal with the hassle. Covid - staff was wearing masks, plexiglass was up and hand sanitizer was available . Continental breakfast was available via a menu order request the previous night. It was done very well. Staff was friendly upon every encounter. Location of hotel is not the greatest, and GPS takes you through some weird places but i still felt safe at the hotel.