Gloucester Robinswood Hotel, BW Signature Collection

Disappointing

Hotel is tired inside and out. Bed was hard, pillows uncomfortable. Lady behind the bar didn’t know what a white wine spritzer was, her customer facing skills were missing. We had a meal on the evening. Tables too close could hear either sides conversation. Chicken was over cooked first time, wasn’t any better second time. The server went to leave the bowl of chips even though we had sent back the main course. Very disappointed as we went to the hotel to celebrate our wedding anniversary. Staff at reception very helpful and friendly

Jacqueline, Viaggio di 2 notti, 16 nov 2021

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Will never return

The staff worked extremely hard but where under staffed only one working at bar on a very busy race day.only payment by card no cash which I can understand but only one card machine for both bar and restaurant so you had to wait for them to shuttle back and for and wait to pay I waited 20 min for a drink because only one at bar then they had to go and Chang barrel waited 45 min for a pizza to arrive I asked for condiments which never arrived there is no bottled water in rooms which I would expect from an advertised AA 4star hotel the breakfast was very poor selection on 2nd day no filtered coffee you had to use coffee sachets with hot water the glass for the juice where so small I couldn’t believe it on the Sunday spar facilities where unavailable due to maintenance issues which was the main reason for booking the hotel.on the Saturday after arriving from a very busy working day there was a wedding on that went on to the earl hrs of the morning where the noise kept me a wake all night and the police had to be called due to fighting among guests on check out the printer wasn’t working so the couldn’t print out receipts for your stay the shower in the rooms are totally unexceptionable water pressure was non existent the rooms where not cleaned or towels changed on or 2nd day stay the list could go on. I never leave negative reviews but this is one of the worst experience Iv had and I will not be returning which is quit a shame as this hotel could be so much more

chris, Viaggio di lavoro di 2 notti, 12 nov 2021

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Swimming pool was closed breakfast was as usual Massive 5G &gsm transmitter antenna fitted right on roof. The reason chosen this place was the pool . Stayed 1night

Eimundas, Viaggio di lavoro di 1 notte, 30 ott 2021

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Below par

It was ok fell below par of the reviews… those are questionable! Can you imagine there was no reception instead you had to call a mobile number - breakfast was poor also no butter as it “ran out” cleanliness was below par for a 4 star hotel. I wouldn’t stay again

Rebecca, Viaggio di lavoro di 1 notte, 26 ott 2021

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Good location for local area. Great leisure facili

Spacious room with large bed but small pillows and not that comfortable. The leisure facilities are superb which is why we keep returning to this hotel. No air on in rooms and when we arrived heating on making room very hot.

David, Viaggio di 1 notte, 24 ott 2021

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Hotel hell

Shocking, rooms nice, that’s it. Couldn’t get any food due to coach party, manager rude, deputy manager Emma tried to help us out, and was very helpful, but still couldn’t get food, Indian manager so so rude !

paul, Viaggio di lavoro di 4 notti, 20 set 2021

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Never ever again! Read the reviews first!

Believe the reviews! I was there for a 4 night stay with work. Turned up to the hotel and there was a bus party checking in. Room was good and clean. Was told meals can be ordered anytime in the bar. Went to order food at 6:30 pm and was told that there would be no food taken before 8:30pm due to the coach party in the restaurant. Spoke to the manager who was very rude and confirmed the food ordering situation. He also said that if the bus party over ran there that no food would be served to anyone in the bar or restaurant that day and could be like it all week as the bus party was there all week! Emma behind reception deserves a medal! She was so helpful and tried her best to try and rectify the situation but to no avail. I stayed one night and then found another hotel for the remainder of the week! Will never ever stay here again! The management should be ashamed!!

Eddie, Viaggio di lavoro di 4 notti, 20 set 2021

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Grubby

Grubby !!!carpets looked like they hadn't been vacuumed for a week, dining room and bedroom had dusty surfaces with cobwebs around the windows. My room had a clump of hair on the radiator, looked like somebody had cleaned their brush and left it there. Was given the wrong information when booking in. Was told there was no need to book for dinner, then unable to get a table !!

Viaggio con gli amici di 2 notti, 17 set 2021

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Hotel stay

Enjoyed , rooms too hot, skirting coming off , hotel needs generally updating, spar changing rooms nice, staff polite

Sally, Viaggio di lavoro di 2 notti, 10 set 2021

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Great staff, good facilities, welcoming.

Hotel staff on Reception very welcoming, room ok but could not close my window (tried but didn't need to as it was warm) window sill grubby from being left open, restaurant food very average, rooms overall clean and with all facilities. Swimming pool looked lovely on surface but with my goggles on looked like it needed a deep clean. Would visit again but only for a short 1/2 night break

Susan, Viaggio con gli amici di 2 notti, 10 set 2021

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