Grand Mercure Wellington

Great facilities very welcoming staff

Wonderful service even though we checked in very late. We will definitely stay again

Handy location on The Terrace close to the city but quiet. The bathroom was modern but water from shower flooded onto the floor, not well designed.

Excellent stay and close to everything I needed to attend. Staff all very helpful and meals in the restaurant delicious

Excellent place to stay with friendly helpful staff and valet parking

The bedroom windows were filthy and the view ,for which I had chosen to stay at this hotel was totally obscured The staffs response was that they were cleaned each quarter and there was nothing they could do except show us other rooms which had the same problem There had obviously been a lot of complaints about this I worked for an international bank and have stayed in hotels all over the world and have never had an experience as bad as this

Best Beef cheeks ever, very good service. The most comfortable bed ever.

Courteous, responsive staff. We liked the hotel’s style. Rooms a bit on the small side, but still comfortable

asked for early checkin but could not get in until 2.10pm one lift would not fit a wheelchair and a person in.had to fold wheelchair up which is back for the person in the chair having to stand instead of sitting in chair.

Excellent service. Willing to accommodate requests where possible. Indoor lap pool was clean and private. Amenities were top notch. Would definitely recommend a stay here whether for business or leisure as they can cater to any guest requirements, single traveller or conference group, they have it covered. Was also very quiet for being in the city and the black out drapes were very effective. Valet parking was efficient and secure but the hotel location means you could walk or lime scooter to the city centre in less time than it takes to order a coffee and a hot muffin from a cafe. A new favourite for me on my infrequent visits to Wellington.