W Washington D.C.

We had a great stay. The manager sent us an email while we were there asking about our stay. We let her know that we had a smell when entering the room of Marijuana. It was only when we came in and never really smelled after we were in the room. We also mentioned how thin the walls may have been because we were awoken both mornings by a couple next door having sex. She credited our room bill $50.00 which we did not expect. The corner office Beer garden was a fantastic spot to watch people and have a cocktail.

We rent a room for 3 Adults. The room was set up only for two persons. The beds were full size, very uncomfortable and one of the guest fell off the bed in the middle of the night when he turned on his side, and hit his neck with the night stand table. When I communicate this to the front desk and a person on the phone, both acted like that was nothing. On the reservation we included two breakfast on the price. We requested 3 breakfast plus one plate of fruits with yogurt. We were charged $107.00 for that. After requesting an explanations for that charge, finally the front desk person said she will deduct $50 from the bill. I’ve been traveling around the world during the last 30 years, and I have nerves had an experience like this in any hotel I’ve been at. W hotel is supposed to be a “5. Star Hotel”

I was given an option of “choose your room.” The restaurant I’m given at checkin was not the same as shown or selected. It was half the size, only one with node as opposed to multiple windows. Very disappointing. I stay in Wash DC frequently but wanted to stay somewhere more elegant; was very disappointed and will not return

Beautiful place, fantastic location. Surprisingly affordable for area. Walking distance to food, shopping and history. If there’s an area of concern, it’s the cost of valet. But it is in line with available parking in the area. An option is readily available public transportation or ride-share companies...

Great location next to the New White House and the city love it will come back

The ground patio lack of service was horrible! The restaurant on roof was over priced & freezing

Nice clean room, friendly staff. Good location. Would stay here again.

We arrived and we were greeted from the uber. The bellman brought our bags in. We checked in quickly. All of the covid guidelines were great. There was a barrier and also all masks were worn. We were able to get our rooms changed to a room with a view. Our room were very clean and spacious. The view was beautiful and we enjoyed it our stay.

Hotel staff very accommodating & attentive

Since this was during COVID, I understand it’s not the same experience I had last year. Some thing that were disappointing were the rooftop bar and restaurant being closed and limited to 3 day’s per week being open. $45 for 2 small margaritas in plastic cups, $127 for a couple airplane bottles of patron and pint of Makers Mark, $17 for internet charges when I stayed in a suite, and having to rebook the same room and be double charged for incidentals just because I wanted 1 extra night. The staff were pretty friendly, but somewhat laid back and coasting. I assume this is because there wasn’t a lot of traffic and business. One of the front desk people weren’t friendly. There were no welcome gifts/snacks like there was the last time I stayed. Mini bar was empty in the suite. I didn’t feel like the attention to detail and service was there for spending $1,000 for a two night stay.