Novotel Frankfurt City

To us has been fairly priced and well equipped. For the pretentious ones, including myself, it doesn’t look like a 4 stars hotel, but will do just enough to satisfy a keen eye. Not sure how it works on long stays, however on a short one, it’s perfect.

Myself, my husband and 23 year old son were staying for four nights. We had a room with two single beds, which were too soft and spongey, and a small fold up bed, which I slept on as my husband and son are tall. When I checked the booking details I realised we were supposed to have a double sofa bed. As we were a couple of days into the stay at that point, I didn’t bother complaining. The room was cleaned three out of the four days. One major annoyance was that the cups we used in the room were not washed when the room was cleaned. Never come across this before. Our room faced onto a four track railway line which was a bit noisy. On the plus side we were close to the station! The hotel was packed with families due to an offer for kids under 12 staying free, so breakfast time was hectic although the breakfast staff managed the flow very well. Overall, the location was ok, but I don’t think we would stay there again.

- Staff are friendly - Environment is nice and clean - A bit far away from the city centre but can take the train to get there

Its a good hotel in good location but service at counter wasn’t the best neither the room conditions needs update.

The hotel is near metro station. Is clean and the room was very clean. I did not like the way receptionist talked to me. The receptionist must be polite and smiling. If the clients do not know to speak German they have to speak to them in English. If you are working in hotels you have to accept the fact that your clients DO NOT SPEAK GERMAN . They are foreigners.