Hampton Inn by Hilton Milwaukee Northwest

I reserved the night on Wednesday, Jan 23rd through Hotels.com. Got to the hotel Friday night at 8PM, they had no reservation for me. I showed the confirmation email. Had to call Hotels.com, the person told me to call back in an hour their phone system was down. Then the guy tells the hotel staff I just made the reservation, even though Hotels.com withdrew the money on the 23rd. Not happy with using Hotels.com.

Very nice hotel. Clean and updated. Friendly staff. Noise from the highway is loud but I'd stay here again.

We were on the interstate side and the traffic noise was a problem. Also the sliding door on the bathroom wouldn’t roll closed all the way.

Wonderful, keep up the good work !!

There was poor lighting in the room. the bathroom did not have a fan. The walls are thin, you can hear your neighbors and hear doors opening and closing in the hall way. Even though the hotel is near a busy street, it was mainly quiet; not a lot of noise at night. Breakfast was decent. The food was refilled in a timely manner.

Checked in late,the front desk attendant was very nice and welcoming.

We had a great stay. We asked for an extended checkout due to my husband running the marathon and it was no problem!

Beds hard

When we first arrived the staff member could not find our reservation in the system. I showed them my confirmation email I had received and it still took the manager to find it. We got to our room and the door latch was somewhat broken but still locked. There were stains on the floor and the top blanket was discolored and had a hole. We had reserved a King size bed and it was only a Double. At this point we were tired from our journey and didn't feel like dealing with the front desk again. The air conditioner also didn't have a fan that could be set to run continuously to block out background noise. In the middle of the night the neighbors returned to their room which was attached to ours by a door and were talking loudly and we could hear everything through the paper thin door. We stuffed towels by the door but it didn't help. Finally after at least 30 minutes they quieted down. The only redeeming part of our stay was the bed was very comfortable. When I went to use the shower in the morning the shower head had no holder so I had to hold the shower head the whole time. I thought I was getting a good deal on this hotel room but it seems like the kind of place that was once nice and has since gone downhill. Not worth it!!

Hampton Inn staff were helpful especially with our travel plans getting changed because of weather.