Willard InterContinental Washington

Love the location (so convenient - basically the entire city is walkable!), the history, the beautiful look, nice sized room and everything else, except for a few quibbles: 1) Cafe Du Parc advertised as being open for breakfast all day, but when we went Monday btwn 10:30 and 11 am, they were not serving outside, where we wanted to sit and people-watch - and we were told it was take-out only. So we went to Marriott for a perfectly acceptable breakfast that day before venturing on our museum/monument walking tour; 2) the housekeeping staff knocks on the door way too quietly and way too early, but also does not announce "housekeeping" in a loud, clear voice, like every other hotel I've ever stayed in - that should change, as several mornings my wife had met a friend alone for a quick coffee before they had to go to work and I wasn't sure if it was her or housekeeping at the door; and 3) you leave complimentary water bottles, but there is no room in the mini-bar fridge for them, so we removed a bottle of beer to chill our water - at check-out they tried to charge me, even tho of course the unopened beer was replaced - they removed the charge, but that's kinda' silly - there should either be a separate fridge or sufficient room in the "mini-bar" fridge for the complimentary water; and last but not least, 4) the food at the Occidental was simply unworthy of a hotel of your quality and distinction. The Hamilton across the street and POV at the W were both far, far better.

The front desk staff are simply amazing. They went over and above in customer service. The rooms are great, bed is super comfy and housekeeping staff is attentive and friendly. Great experience

Great location. GrandDame, and shows some wear. Tourist hotel in many ways. No vibe in lounge.

Amazing experience. Great bar!!!

Great hotel. Very friendly staff. Great location. The bed was very comfortable!