Radisson Blu Royal Viking Hotel, Stockholm

Everything was pretty good overall but we booked an upgraded King room and we checked in right at check in time and were told only doubles were left at the upgraded level.

We checked in on NYE at 10 am with our reservations from hotels.com for 2 standard king sized bedrooms. I understand whether the hotel admits us before check in time depends on availability of rooms and goodwill of the hotel. The front desk person told us they did not have any king sized beds at the moment and could we do with twin beds. Then, we decided to wait for king sized standard rooms so we left. We came back at around 5 pm, after a lengthy check in process, we were assigned 2 standard twin rooms. So, we went back to the front desk. They told us that they did not have standard rooms with king size beds - only queen sized beds and hotels.com probably didn't have an option...are you kidding me? Hotels.com should sort this out with them! And the front desk manager told us they had a lot of customers that day - like it's the customer's problem with their room allocation. Then they added on this comment that they had to move 2 customers to another room because of us - like this detail even concerned us! I found this remark extremely rude as though we were the ones causing the allocation issues. Then as the front desk manager walked away she said something like if you wanted king sized rooms, then you have to wait. Still, I decided to add one more star because this hotel is really wonderful. Just a pity that the attitude of some staff members was really appalling.

It was amazing!

Great hotel near central station. Friendly and attentive staff

Great bed sheets and showers. Gym is quite large. The only Achilles heel is the room construction. Whenever someone uses the doors, the adjacent room walls/bedheads shook. I had my worst sleep score ever! Super convenient location.