The Gabriel Miami, Curio Collection by Hilton

Hotel service and staff were very friendly. Hotel hallway floors were dirty. The floor doesn’t have carpet, it has a outdoor vinyl mat which looked dirty and had a few holes in them. The hotel hallway walls were all dented up and looked like the hotel had no plans of repairing it. We booked a corner balcony room for one night. The layout of the room was pretty nice however, the room wasn’t so clean. The floor was the same outdoor vinyl mat with some stains and rips. The bathroom sink and shower faucet had calcium deposits and were corroded. We opted out of taking a shower that night. The balcony was filthy. The chairs were all dirty and floor was disgusting. The least they can do is pressure wash the floor or railing of the balcony. Restaurant and lounge downstairs was decent. Okay drinks and okay appetizers. However, if you are eating in the outside lounge area expect to see guest walking their dogs. That’s okay until you are eatting and dogs are defecating right in front of you. Hotel should have a designated areas for dogs to do their business away from the restaurant area. I would not be booking this hotel in the future. The ratings given to the hotel needs to be evaluated again because it was a disappointment.

Amazing location, beautiful property and staff was extremely friendly and helpful. Would love to stay again!

AC was broken in our room and the temp was around 78 degrees. They were unfortunately full and could not give us another room. Service was also very slow. They seemed understaffed- possibly because it was NYE.

Hotel was disgusting. The room was dirty, getting assistance was next to impossible. The people from the building side were all so nice and helpful, they should refund all the families who spent thanksgiving there the food and beverage at the very least. We had a great time in miami but a TERRIBLE time in this hotel. They finally left cleaning carts IN our room, for us to do it ourselves? Such a disappointment

Awful experience. The staff of this hotel could care less about our stay. They were rude, and the rooms were disgusting. The floors are dirty, the balconies covered in dirt, and the drains full of hair.

This hotel could care less about peoples thanksgiving. The rooms were dirty, it was impossible to get housekeeping to bring towels or cleaning supplies. The hotel is dirty, we wouldn't recommend!

Absolutely disgusting experience. Broken glass in the bathtub covered with a towel. Dirty rooms, dirty balconies, dirty sheets. We asked several times for service, they never came. When they came to one of our rooms they just left cleaning supplies.

I stayed at The Gabriel this past weekend for my boyfriend’s birthday. The hotel is simply beautiful. We loved our room and city view. However, I was extremely disappointed when I noticed the ceiling/pant was peeling in the shower, there was an opening in the ceiling of the shower which I thought was odd. I turned on the shower and I noticed immediately the steam was causing water droplets to form on the ceiling and I could instantly see the paint deteriorating. After about 10 minutes in the shower I looked down and I see paint chips were falling from the ceiling onto the shower floor. I called the front desk to inform them. For a hotel that costs almost $300 a night, a shower should not be in that condition. Water/steam accumulating at the ceiling is recipe for mold to begin growing in the ceiling. They switched our room. But there was little apology or explanation, I don’t understand how this wasn’t ever noticed by housekeeping or guests previously.

Over all the hotel was very nice but we arrived at 5pm and our hotel room was not ready yet, check in is at 4pm. We were given cards for free drinks so being comped was a nice gesture. We then tried to order room service for breakfast but our phone was broken. Our overall stay was just decent.

Stayed to see a doctor at the the university of miami, bascom palmer. One week after a rotator cuff surgery and left foot cast. They gave me a room very far from the elevator room # 1202 the room AC wasn’t working and the carpet was disgusting. Called the front desk staff many times and waited about three hours for someone to come to the room. I was in so much pain. They sent housekeeping to the room with an air freshener. I called the front desk again and asked to speak to a supervisor but Melissa told me there was nobody but her to assist. Melissa was very rude and helpless had a horrible attitude. She told me to meet her at the front of the elevator to show me another room, she was like running, I couldn’t keep her pace. She took me to room #1226 a downgrade from what I had reserved, the smell of the room was terrible, I told her that wasn’t the room type I had reserved and she started arguing with me telling me that they had upgraded me when I checked in. I had to walk around the property to see two other rooms. The smell, the dirty carpets is definitely a big issue at the Gabriel. I told her I was going to walk back to the original room #1202 so she could verify the room type I had reserved. I also asked her to just cancel my reservation that I was going to find another hotel. I told her that I was under the impression she was in the wrong field, she should not be working working directly with guests.