I am thoroughly disappointed in my stay at the Sheraton. I paid for a suite & was put into their most basic room upon check in. Whenever I went back downstairs and informed the front desk of their error. I was lied to and told my actual room would be ready within 10 mins. I sat and waited for almost 3 HOURS before I was put into a different room. Whenever I would ask periodically if my room was ready, they would say “10 more minutes sir”. Their excuse was that the room was not clean yet. After almost 3 hours it was around 9:30PM when the front desk agent took me to my room. This room STILL was not the room I paid for. I even showed him the reservation where it said I would have a patio. He told me “sorry sir”. I didn’t even feel like arguing at this point because I was tired & wanted to go to sleep. As a Marriott gold member, this is truly unacceptable.
Throughout my stay, I would be awaken at random times due to random hammering and construction taking place near my room. I was NOT warned about this and I even called to complain and nothing was done about it. I was told “Sorry sir”.
I only stayed at this hotel because there was a music festival going on that was advertised for 2 days. When I arrived at the hotel, the festival had been modified to only 1 day. The staff informed me that it would be from 6:00PM to 2:00AM. The festival did not start until almost 11:00PM and the music ended around 1:15AM. Truly one of the WORST stays I've ever had. I ended up checking out early
