The front desk were all about the hotel, when faced with a problem they came up with great excuses, but absolutely no help . We found out about all the hidden fees at check out , examples they charged for the shuttle to the beaches then when we got to the lidos the deal they made was way back from the water I did not like the room it was tiny , I hated the showe it ha a €1:99 cents shower head that did not stay up when you set it up the bed was hard and cheap , the pillows were huge very hard to sleep comfortably. The ac was very weak and during the day hrs it was uncomfortably warm, lousy week I give this hotel maximum a 2 star , would not recommend this place to my mother in law