Relax at Mercure St Helens, an upscale hotel where modern comfort meets indulgent relaxation. Treat yourself to a rejuvenating experience at the on-site spa, Pyramid Leisure Centre or enjoy a meal at 92 Restaurant. With in-room WiFi, an indoor pool and steam room this hotel offers the perfect retreat.
Mercure St Helens puts you 6 mi (9.6 km) from Knowsley Safari Park. The coffee shop/cafe is the perfect spot for a bite to eat, and after having fun at the indoor pool, you can unwind with a drink at the bar/lounge. Other features include a health club, a fitness center, and a hot tub. Fellow travelers love the helpful staff.
Languages
English
At a glance
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Hotel size
84 rooms
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Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
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Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
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Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
No cribs (infant beds)
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Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free onsite self parking
Wheelchair-accessible parking on site
Property amenities
Food and drink
To-go breakfast (surcharge) each morning 7:00 AM–10:00 AM
Restaurant
Bar/lounge
Coffee shop
Coffee/tea in a common area
Snack bar/deli
Working away
Business center
Meeting rooms
Conference space
Services
24-hour front desk
Luggage storage
Wedding services
Facilities
Safe-deposit box at front desk
Health club
An indoor pool
Hot tub
Sauna
Steam room
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Reception hall
Accessibility
Elevator
Wheelchair accessible
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible path to elevator
Room amenities
Be entertained
Flat-screen television
Home comfort
Heating
Coffee/tea maker
Iron/ironing board
Sleep well
Bed sheets provided
Freshen up
Shower/tub combination
Eco-friendly toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Eco-friendly toiletries
Eco-friendly cleaning products provided
Special features
Dining
92 Restaurant - Onsite restaurant.
Fees & policies
Refundable deposits
Deposit: GBP 50.00 per accommodation, per stay
Optional extras
To-go breakfast is offered for an extra charge of approximately GBP 12.50 per person
Early check-in can be arranged for an extra charge of GBP 30 (subject to availability)
Late check-out can be arranged for an extra charge
Policies
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Also known as
St. Helens
Mercure St Helens Opening May 2019 Hotel
Mercure Opening May 2019 Hotel
Mercure St Helens Opening May 2019
Mercure Opening May 2019
Hotel Mercure St Helens (Opening May 2019) St Helens
St Helens Mercure St Helens (Opening May 2019) Hotel
Hotel Mercure St Helens (Opening May 2019)
Mercure St Helens (Opening May 2019) St Helens
St. Helens Hotel
Mercure St Helens Hotel
Mercure St Helens St Helens
Mercure St Helens Hotel St Helens
Frequently asked questions
Does Mercure St Helens offer free cancellation for a full refund?
Yes, Mercure St Helens does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Mercure St Helens?
Yes, there's an indoor pool.
Are pets allowed at Mercure St Helens?
Sorry, pets aren't allowed.
Is parking offered on site at Mercure St Helens?
Yes, there's free self parking.
What are the check-in and check-out times at Mercure St Helens?
Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge of GBP 30 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge. Contactless check-in and check-out are available.
Is there an onsite casino at Mercure St Helens?
No, this hotel doesn't have a casino, but Mecca Bingo (13-min drive) and Grosvenor Casino Liverpool (20-min drive) are both nearby.
What is there to do at Mercure St Helens and nearby?
Mercure St Helens has an indoor pool and a sauna, as well as a steam room.
Are there restaurants at or near Mercure St Helens?
Yes, there's an onsite restaurant, 92 Restaurant.
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Mercure St Helens Reviews
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.4/10
Staff & service
8.4/10
Amenities
8.2/10
Property conditions & facilities
8.2/10
Eco-friendliness
Popular mentions
Room
Service staff
Breakfast
Food
Bed
Lobby
Gyms (public)
Restaurant
Drinks
Family friendly
What guests liked
Breakfast was great, very good, tasty, hot, and plentiful. (9 reviews)
From real guest reviews summarized by AI.
Reviews
8/10 Good
Aug 8, 2025
Staff were great, plenty of food choices on menu.
Rooms are clean and roomy.
JAMES
JAMES, 2-night trip
10/10 Excellent
Jul 15, 2025
The staff were very helpful
david
david, 2-night trip
10/10 Excellent
Jul 26, 2025
One of the nicest hotels we have stayed in. The staff were all friendly, welcoming and efficient. The facilities were excellent, and parking was very easy. All round, the hotel was nice and clean. Food was very good, especially the breakfast, tasty, hot and plenty. It was an easy walk into the town. All round, a great experience for us, highly recommended.
Tony
Tony, 1-night trip
4/10 Poor
Aug 15, 2025
Terrible service at check in, we waited for around 25 mins for somebody to check us in.
Ayesha
Ayesha, 1-night trip
10/10 Excellent
May 7, 2025
Excellent value
A clean comfortable hotel. Staff are friendly and helpful.
Bryan
Bryan, 3-night trip
10/10 Excellent
Jun 17, 2025
All OK. Staff friendly and helpful
Peter
Peter, 4-night trip
8/10 Good
Apr 30, 2025
Great for a quick business trip. Nearby shops and supermarkets.
Great gym.
Charlotte
Charlotte, 1-night trip
10/10 Excellent
Oct 27, 2024
Excellent stay in nice clean room followed by a lovely breakfast.
Simon
Simon, 1-night trip
10/10 Excellent
Mar 18, 2025
3rd time here
Excellent leisure facilities and the location was great for the purpose of our stay
Aaron
Aaron, 1-night trip
8/10 Good
Jul 28, 2025
N/A
OLU
OLU, 3-night trip
10/10 Excellent
May 5, 2025
The place was unbelievably beyond our expectations staff room and breakfast was very good.Whenever we visit St Helens we will definitely book with you and we will also recommend our friends to book with you.👍🙏
RasikLal
RasikLal, 1-night trip
8/10 Good
Mar 20, 2025
Clean and comfortable
Joy
Joy, 1-night trip
10/10 Excellent
Dec 1, 2024
Lovely hotel, great atmosphere and very friendly staff, even though functions were on the rooms were very quiet, We had a lovely time here would definitely return
sharon
sharon, 1-night trip
8/10 Good
May 15, 2025
Good location but room was too warm and air con didn’t work properly
Benjamin
Benjamin, 2-night trip
10/10 Excellent
Apr 28, 2024
Stayed a few times would b
Definitely recommend.
Jean
Jean, 1-night trip
10/10 Excellent
Aug 12, 2023
Lovely place to stay.
Nikki
Nikki, 1-night trip
10/10 Excellent
Apr 17, 2024
Everything was very good would certainly stay again if
in the area again.
Austin
Austin, 1-night trip
6/10 Okay
Mar 16, 2025
Nice stay
Comfortable rooms, nice decor, clean hotel only downfall is the items in the room. Body wash was empty so we had to call for one and not enough tea for x2 nights
Reception brought this straight away
£50 deposit still hasn't been refunded which is poor
Generally a nice stay
Helen
Helen, 2-night trip
8/10 Good
Mar 19, 2025
Had a room with a connecting door (room 322).
Could hear occupants in adjoining room talking into early hours of the morning.
Otherwise we had a good stay and good food in the restaurant. Restaurant menu is quite comprehensive I might add.
peter
peter, 2-night trip
10/10 Excellent
Feb 15, 2024
Very nice and clean ..super staff, restaurant is nice good food
Bartolomej
Bartolomej, 1-night trip
10/10 Excellent
Jun 3, 2023
Great one night stay
Modern, clean & comfortable hotel, with friendly staff, breakfast was great, will stay again when needing to visit the area.
KEVIN
KEVIN, 1-night trip
10/10 Excellent
Dec 28, 2023
Christmas stay.
Nice friendly staff and really nice rooms too.
Verified traveler
1-night trip
10/10 Excellent
Mar 25, 2025
Good stay in Mercure St Helens
We were not initially happy with our room as a lot of the light was blocked by the building. We spoke to Raj the manager at reception and he was extremely helpful and we couldn’t fault the customer service. He immediately offered us another room and in fact went above and beyond and offered a suite which was on the 3rd highest floor so view/light was not blocked. Overall, had a nice spacious room, decent breakfast and enjoyable stay.
Pam
Pam, 1-night trip
10/10 Excellent
Jul 25, 2022
Nice hotel, friendly staff and good spa facilities
Kelly
Kelly, 1-night trip
10/10 Excellent
Sep 23, 2022
This Hotel is well situated and value for money, with excellent breakfast,staff very friendly staff