Tru by Hilton Harbison Columbia

I have frequently stayed at Tru by Hilton in various cities. I enjoy the style and amenities. Unfortunately during my one overnight stay my bicycle was stolen off of my vehicle in the property parking lot. I asked the staff if there were cameras in the parking lot and they said no and did not offer any further assistance. It does not seem like the hotel cares enough for the safety and security of their guests and their guest’s property.

The hotel is very modern and visually appealing. Rooms are very cold and simple, not comforting. The floors were filthy, as we found out from 5 minutes of my youngest daughter crawling on the floor. The walls were about as thin as a piece of paper, as we could hear multiple other rooms around us at any given time. Disappointed, but has potential.

All good except the window treatment needed black out lining. I woke up in the middle of the night and thought I was at a carnival. So many neon lights shining through. Hard to fall back asleep. And a water glass By the bed was definitely needed. I get minimalism but everyone needs water.

Check in was a breeze. Location was convenient. We had easy access to lots of restaurants and shopping. Beautiful hotel . Excellent customer service. I would definitely stay there again.

I waited a whole hour to check in because there was supposed to be cleaning rooms do to the coronavirus but the rooms were filthy there was hair in the sheets like they just remade the bed didn't change the sheets and I wasn't the only customer who came down and complain while I was waiting for my room there were other people who came down and said the sheets had Herring them the room wasn't clean I went through three different rooms and after I finally got one that was halfway decent the air conditioner didn't work so now the air conditioners whistling all night it's hot outside you can't open the windows and then I call front desk and they're like oh just turn the fan on and it'll eventually go off and never did so I was miserable all night because I couldn't run my air because I couldn't sleep with the loud whistling noise and God I know the people in the rooms next to me were upset because I had to turn CD up to go over the whistling noise when I did run the air so I can hear the TV the hotel is just nasty and for it to be a Hilton and a new hotel it should be a whole lot better in a whole lot cleaner than that it's in the category of a motel 6 I seen motel 6 is that were way cleaner than the Hilton bypass never again

We really enjoyed the hotel

I have stayed at this type nd brand of hotel before and was a bit disappointed by this experience. We stayed at another Tru in Charleston just a few days before nd it was great. This was not so good. The check-in arrangements were a bit overly severe, over-reacting to the COVID drama. The front counter staff had literally barricaded themselves behind tablea that they had arranged around the reception counters. It all felt odd and uncomfortable. Then the rooms had paper thin walls and you could hear everything from the adjoining rooms. Footsteps, tv, etc. It was like we were staying at some cheesy interstate hotel. Not at all what I am used to from a Hilton brand. Then lastly, the breakfast was a disaster, a paper bag with a granola bar and a nasty little muffin. Not as advertised, and also blamed I the COVID issue. Announcement: South Carolina is OPEN. We stayed in 10 hotels on this trip and this was not anywhere close to the way others are handling this. I cannot recommend this. Hit the Marriott right up the street. You will be glad you did.

The Tru hotel was fantastic. The rooms were clean and had tile floors. Our room had a shower stall instead of a tub and the shower head was actually installed for a tall person. The bed and pillows were great for the most part. My only complaint is that the bed creaked when you moved and you sort of rolled into the middle of the bed.

The room was dirty. The sheets had brown stains on them and hair in the bed. The bathroom was also dirty. Thank goodness I bought cleaning supplies to clean the floor which was filthy and I had videos and pictures to prove it. The first night of checking in was terrible and ended up getting charged double because the first receptionist did not know what she was doing. This was my worst experience ever. I am NEVER coming back

Relaxing/ and amazing room..