Fragola Apartments Old Town

Excellent location being a 10 minute walk from the main square. Would definitely recommend and book again.

We stayed in the deluxe studio in Old town. Didn’t know the room was in a different building than the address that’s showing when we booked the room. Sw. Jana is just the address for the reception, the room was a 10 minutes walk away but it was still very central in the Old town, just next to the Wawel castle and 10 minutes walk to The Jewish quarters (with a lot of great restaurants and bars). The room was good with a view to the park, very spacious and clean. Would prefer a shower curtain in the bathroom though, as the whole bathroom was wet after a shower.

Alll you could wish for on a City Break being a couple of minutes walk to Main Square and close to Train Station in a quiet area but with all amenities close by.I would definately recommend Sw.Tomazsa 22 as a base.

Great location

Quiet place to stay, just a few minutes walk from the main square. Above the Slovakian embassy,24 hour security. We had the 2 bedroom apartment on the 6th floor that looks out over the treetops and roofs of Krakow, there is a lift. The apartment was clean and tidy and well equipped, it actually sleeps 8. Would not hesitate to book again ,

We stayed in the one bed with balcony overlooking the park, it was lovely, really clean and bright and only about 4 minute walk to the main square. It was great having a balcony and it overlooked the Planty, all very quiet and lovely!

The apartment was amazing but the check in and check out was horrendous. I had estimated a time of arrival at reception but got there a little early (1 hour early) and tried to call the number provided but got no answer...tried calling minimum of 8 times but still got no answer. Ended up sending email to them to ask them to call me...not a great start to holiday! When I eventually checked in the guy on reception said I should call on day if departure n if no one else was due to stay in the apartment we could avail of late check out. However on day before departure I got an email at 15:40 asking me what time i planned to leave the property as the next guest was to arrive early. This request really annoyed me because the standard check out time was 11:00 so why was I being asked to vacate early? I was only staying for two days and these two incidents I found to be most upsetting.

The apartment asked us to give them 30 minutes notice before arrival so that someone can meet us in front of the building. We gave them notice 4 hours before (which they confirmed). They sent us the code to go in but no one met us. When we went inside, we found that the unit had not been cleaned. We messaged them and they said that since we hadn't given them advanced notice the day before, they scheduled the cleaning for later in the day. They did apologize, but we felt that it was pretty rude to blame us for something they hadn't asked us to do. The photos in the listing are also not very accurate. They did not post photos of the living room, and the bedroom shots were all from prior set-ups. The good thing was that the location was convenient, walkable to the main square.

Excellent location adjacent to park surrounding old town. Easy walk to just about anywhere. The apartment was nice: huge living room and huge bedroom. However, we did have some issues: 1, no air conditioning (was quite warm during our stay); 2, WIFI did not work (issue was not resolved despite repeated requests); 3, check-in process took awhile (the owners neglected to send the electronic code to the door, and took several calls for them to actually communicate it to me); 4, many of the electrical outlets in the bedroom, living room, and bathroom did not work; 5, the shower did not drain well.

This is NOT a hotel. It is an umbrella organization for AirBnBs around town. After I booked, I received a long list of rules, including ridiculous curfew hours and the demand that I notify them of my exact arrival time. I wanted to cancel my reservation after just reading the rules. I notified them in the morning before we left Auschwitz with our arrival time. They responded but no one was there to meet us. I had to call to get someone to come meet us with keys. Parking is terrible and they gave us the wrong address so we ended up hiking all over town trying to get keys. When I requested the man meet us at their reception area (the address they gave us), he hung up on me. The free Wifi didnt work. Parking near the apartment was also a nightmare and you can only pay with local coins (no bills and it wouldn't let us register to pay with a credit card). Overall, we wasted the first 2 hours just trying to get into our apartment, but I was really shocked that the man would just hang up on me. Stay in a real hotel and save yourself the headache