Fragola Apartments Old Town

The apartment asked us to give them 30 minutes notice before arrival so that someone can meet us in front of the building. We gave them notice 4 hours before (which they confirmed). They sent us the code to go in but no one met us. When we went inside, we found that the unit had not been cleaned. We messaged them and they said that since we hadn't given them advanced notice the day before, they scheduled the cleaning for later in the day. They did apologize, but we felt that it was pretty rude to blame us for something they hadn't asked us to do. The photos in the listing are also not very accurate. They did not post photos of the living room, and the bedroom shots were all from prior set-ups. The good thing was that the location was convenient, walkable to the main square.

Excellent location adjacent to park surrounding old town. Easy walk to just about anywhere. The apartment was nice: huge living room and huge bedroom. However, we did have some issues: 1, no air conditioning (was quite warm during our stay); 2, WIFI did not work (issue was not resolved despite repeated requests); 3, check-in process took awhile (the owners neglected to send the electronic code to the door, and took several calls for them to actually communicate it to me); 4, many of the electrical outlets in the bedroom, living room, and bathroom did not work; 5, the shower did not drain well.

This is NOT a hotel. It is an umbrella organization for AirBnBs around town. After I booked, I received a long list of rules, including ridiculous curfew hours and the demand that I notify them of my exact arrival time. I wanted to cancel my reservation after just reading the rules. I notified them in the morning before we left Auschwitz with our arrival time. They responded but no one was there to meet us. I had to call to get someone to come meet us with keys. Parking is terrible and they gave us the wrong address so we ended up hiking all over town trying to get keys. When I requested the man meet us at their reception area (the address they gave us), he hung up on me. The free Wifi didnt work. Parking near the apartment was also a nightmare and you can only pay with local coins (no bills and it wouldn't let us register to pay with a credit card). Overall, we wasted the first 2 hours just trying to get into our apartment, but I was really shocked that the man would just hang up on me. Stay in a real hotel and save yourself the headache

The location was clean and right in the center of the city. In addition, the price was fair and they were able to get us transport to the airport at 4AM. Great experience all around.

The apartment is well positioned 5 minutes walk from the city centre and 10 minutes from the railway and bus stations. The accommodation is immaculate and well provided with all facilities.