Wyndham Garden Ft Lauderdale Airport & Cruise Port

When we arrived it was late. Front desk Person, whose name I’ve forgotten, very friendly and helpful.

The room was nice and clean. They require a face mask in the hotel. The only problem I had with the hotel was that they advertised breakfast but when I went down in the morning to get breakfast they said they were not serving breakfast due to CV19.

The photos of the hotel really do make it seem like it’s a newly built hotel, but I believe it is a remodeled hotel. The lobby was really nice but anything beyond that point could use some work. I have attached photos of the 1st room that I was given. It was pretty dirty and not acceptable. The front desk did however switch my room and although the floor looked like it had not been swept, it was cleaner than what I had before and I had a long traveling day so I settled with it. The other few things that were very disappointing in my experience is the fact that I chose not to have housekeeping in my room for 4 days to “conserve” (as they recommend) and I called down at 8am just to get toilet paper and was told that I signed a waiver stating that I understood they were low on supplies and I could not get any toilet paper until after 11 AM. I do believe that this is a bad practice considering when they give you the contract to sign they only mention that you understand that you can’t smoke and that there will be a deposit. I think the low supplies information should be verbalized considering toilet paper is what a guest would expect AT BARE MINIMUM. Another thing to point out is that there are 4 decks to the parking garage and only one entrance into the hotel which is on the 1st floor. If you have lots of luggage or are a woman traveling alone and comes in late at night, it’s very dangerous! Also, FIRE THE ENTIRE FRONT END STAFF! They are rude and incompetent to deal with guest!

Our stay was great staff was extremely helpful our original room had a broken ac but they got us a new room immediately only thing i could complain about is the wifi wasnt very good but we're in vaction so it wasnt a concern

Everything was great

I had an overnight layover in Fort Lauderdale and they allowed me to check in early. That was such a life saver. The hotel is conveniently located to the airport and everyone I encountered there was extremely kind and helpful.

Book a room with laquinta but they was only accepting essential travelers so had to be shuffled to another hotel which charged a 20 dollar deposit, which I didn't have on my card at the time, front desk agent refused to cancel room so hotels.com could find me another room with no deposit, didn't have any other place to go until a 630.00 hold was released off my card on the 25th, had to sleep in the car with my daughters 9 and 7 years old. Called Wyndham customer care and was told the room could have been cancelled, after driving 13 hours, we had to sleep in a car and loose money that is very important in these times and pay for a room I couldn't use, worse traveling experience ever.

It was a lovely hotel. The only was they said breakfast but it didnt have any

Good

Wonderful staff