Hotel Morrison FLL Airport, an Ascend Hotel Collection Member

My family of four stayed one night. The hotel surpassed expectations in terms of overall comfort & cleanliness. It was a transition hotel during a longer trip, but it ended up being our favorite over supposedly nicer resorts.

I had high expectations for this boutique hotel near the Fort Lauderdale airport, especially as it was only recently refurbished. However, we were left disappointed and very tired after little sleep. The hotel walls are paper thin, the room we had also had an interconnecting door that had a 1 inch gap above the floor and clearly showed light coming in from the adjoining room as well as every sound and spoken word. The floors in the rooms are tiled and so there is no noise dampening. You will hear suitcases being wheeled across the floor from the room above as well as noise amplified from the adjoining room. The other surprise was the room door peep hole had no privacy flap! After the Erin Andrews peep hole video shouldn't every hotel installed privacy flaps over the peep holes by now?

Hotel shuttle took too long to pick up at airport. Hotel was under helpful. "Just wait. He will be there " Many people so fed up they took Uber.. Hotel did not refund cost. All else was fine..

Mornings were unorganized and understaffed. Breakfast tables were not bused timely so people could sit. Dirty plates and food left for long lengths of time. Would run out of silverware, coffee and food and no one would replenish. No front desk staff. Small store has no basics such as ibuprofen. Daylight not helpful or friendly. Location is terrible. Dirty and noisy.

My husband and I stayed one night after a cruise to catch a flight back home the next day... The location worked out because it's right near Fort Lauderdale airport and they have a shuttle to take you, however... The hotel staff customer service needs to be worked on as well as the cleanliness.. we had 2 queen beds both full of hair, and there was hair in the bathroom sink, shower and walls.. we called down to the front desk and they said they will send someone up to clean and make beds with new sheets... They never came. We called multiple times as well as went to the front desk.. about 3 hours later someone came up with bed sheets for 1 bed but said she doesn't make the beds and she will have to get the girl down the hall to do it.. I could clearly hear the girl down the hall complaining and saying she's not going to do anything at all. To avoid drama I took the sheets and made the bed myself and discovered multiple orange stains on the sheets with the hair on it.. of course this didn't leave us very pleased with the hotel and especially the staff.. but we were desperate and needed to sleep and ended up using the sofa in the room and the bottom part of one of the beds to sleep. SMH. Never staying again. I would like a refund.. but no can do.