Trevi Elite Roma

Room looks great, nice bed (not too plush), great area - a few steps from the Fontana di Trevi. Downsides: not really staffed most of the time, including some of the hours they say they will be staffed (though the people are easily reachable by phone). Our bathtub with jacuzzi feature was not operational that we could figure out. Shower had some gunk on the shower head but was otherwise nice. Good for the price. With an operational tub, would have been sensational. As is, feel pretty satisfied. (We accepted the concierge's offer of a ride from the airport for 50 euros and we feel that was money well spent. The cabs cost 48 and don't come get you at baggage claim. Public transport to these suites for 2 people would have been complicated with bags and maybe only a dozen euros cheaper if that) Staff also speaks excellent English.

Fantastic little hotel with decent prices. Recently renovated and fantastic service. Great location. Literally a stones throw from the Trevi fountain. Would stay here again and recommend to fellow travellers.

Wonderful location and really nice property.

Check in was horrible. Apartment style hotel with buzzer no one answered, hotel buzzer broken & staff aware. Called the phone number listed several times and no one answered. Stood outside for 10 minutes until another couple entered and I asked if they are Trevi guests. The couple said they also waited 1.5 hours outside for hotel staff to answer phone. When we finally got to floor of the cubby office the check in guy stated he is aware doorbell doesn't work and phone doesn't ring to him but to his colleague. I said it's ridiculous that no one answer the phone number on the reservation & he just stared at me. Towels were not changed in my 4 day stay. If you left towel on the floor it was taken away & not replaced. Room was freezing & cannot control own temp, Only hotel staff can make adjustment. Some mold in bathroom, but modern style. Absolutely no view but at least quiet. Room needs fresh paint, a little dinghy. Only half block to very busy Trevi Fountain so location was great. All other hotels provide mini-maps, not this one. This place needs customer service. Be prepared to be very frustrated at check in, if you can reach anyone.

The place was clean and as promised very close to Trevi Fountain. Make sure you call ahead to make sure that the concierge will be there. He is only there 11am -5pm