Despite the structure is very nice, with some remarkable facilities (swimming pool, fitness area, playroom with many games), we had some issues that impacted our stay. First of all, on the arrival evening our reservation was not found - something you don't expect on such a venue on a rainy evening. Then, despite being advertised in the room brochure, at lunch the restaurant is closed - again, it forced me and my daughter to get out late to get some food. Last but not least, the internal SPA was closed in the days we were staying - the hotel reception was not aware of it, nor they take care of the reservations.....being the SPA located in their own premises, something not really nice. On the plus side, the personnel was always very helpful and keen on supporting, and managed to get us a dinner on the arirval date beyond the kitchen' closing time. Very appreciated!!!