4/10
Were do i start, the pool was very dirty and not well maintained. Check in starts at 3pm arrived like at 3:30pm and went in the pool around 5pm. The pool was very dirty when i offered to clean myself with tools, was told maintainence was closed and there was nobody to clean or hand me a tool. By the way the pool closes at 9pm and maintainence is gone by 4. The jacuzzi was not functioning. When i asked if its not working or its off, they said its off and dont know how to turn on. Supposedly only maintainence knows how to turn on and they were gone. They should then close the pool at 4 when maintainence leaves, since apparently no one in the hotel knows how to turn on a jacuzzi. In the morning they only offer free coffee, which by the way you have to drink it black, because there is no milk or creamer. I booked 3 rooms for 12 people, and was charged 200 pesos extra because i had an extra 3 year old in my party. Were apparently there was enought room for my toddler to sleep in my king size bed, which they assign king beds for only 2 people. The service is mid, but theyre too many rules and the service is not up to par.
Cindy m
Vacanza in famiglia di 1 notte
