I checked into this hotel and was shocked by the conditions. There were cobwebs in the room, the carpet was stained with what looked like blood, and the beds were full of dog hair and human hair. Absolutely disgusting.
The entire room smelled horrible a mix of mold, filth, and something rotten. The bathroom was broken and unusable, and the "social terrace" was dirty, depressing, and clearly not maintained.
This place is completely unacceptable and should not be in operation. I wouldn't recommend this hotel to anyone avoid it at all costs.
That said, I want to highlight that Hotels.com customer service was excellent. They responded quickly, took my complaint seriously, and resolved the situation directly with the hotel in a professional and efficient way. I really appreciated their support.
