The Lucerne Inn

The fireplace in the room didn't work, and that was one of the reasons we chose this place rather than one in Bangor. We ordered cheesecake for dessert, and it was slightly frozen. So, it was definitely not fresh. Breakfast was continental in nature with omelet-like platters you could reheat. The omelet was good, but my husband had to crawl under the table to turn on the microwave because it wasn't plugged in. Overall, staff was nice and willing to answer questions. The place was clean and room amenities (other than the fireplace) were good.

The Inn was great and the staff was wonderful. There was an issue with the credit card reader charging me twice for the room, but the staff was quick to remedy the issue.

Unfortunately, we never got to stay at the Inn, but got charged for one night with no possibility of a refund. The wrong nights were booked through hotels.com (not the Inn’s fault, but glitchy booking through website via cell phone), so when I didn’t show up at the Inn yesterday, they didn’t call me to check today, they just charged me for one night as a no-show and canceled the reservation. Hotels.com contacted the Inn to request that the charges get refunded and re-book the room for the correct dates, but the Inn refused the refund, and there was no more availability on the correct dates. I acknowledge the Inn had a right to charge for a no-show, and am grateful they didn’t charge me for both nights that were canceled. Just keep in mind that smaller, non-chain hotels like this cannot be as flexible with customer service as the larger chains you may be used to. I guess due to the Inn being so small and not a busy area. So if you are a family on a budget, and prone to things going wrong, probably better to stick to the larger chains if you anticipate needing flexibility.

Wonderful location, nice and warm staff. Hotel needs updating as facilities are a bit tired. We had a premium room which was priced fairly for Winter but would not be worth a high season rate.

Quiet little hotel. My room was big with a gas fireplace. The bathroom had a heated towel rack. The room was very clean. Owners take pride in this hotel.