4/10
I had requested inaccessible room. I was told that it was not accessible. At least there was no rolling shower or any accommodations like that. But the doorway into the bathroom is not even wider enough to get into with a wheelchair. When we talk to the person at the desk we were treated indifferently. There was no offer to help in any way or to make an accommodation. When we convey that we would like to cancel because we could not access the bathroom we were told that you would refund one night but not that night. Being a little friendly or offering a smidge of empathy would have been nice. But it was very impersonal.
douglas
Vacanza in famiglia di 2 notti