When checking in the hotel did not accept out debit OR our credit card. We had to go to an ATM machine to get cash.
We were in a bigger trip, and everywhere else in Chile we were able to use our cards.
To go to an ATM machine they couldn’t even give us the right directions. The front desk from another hotel nearby helped us (even though ee were not staying there).
So we payed the hotel in cash and no receipt eas giving to us.
Checking out, there was a different person on the reception desk who couldn’t find out wheter ee had payed or not.
Also, no knowledge of the city, the front desk couldn’t even give us restaurants informations.
The location is good and the hotel (an old historic building) is nice, but the staff really need to improve.