Upon arrival everything ok easy to find, the room was on the second floor, and there is no elevator. The wax was stinking and we also found a dirty sock behind the curtain. there was a lot of dust, and the sheets had human hairs on them.No toilet paper and the sink was clogged.The tub was slippery and dirty, towels that smelled and stiff We spent the night awake as 2 families near us have had an argument, which resumed several times during the night, constantly waking up my kids, who got scared.And we didn't even have a phone in the room to alert the reception.The pardons at the reception are uninformed and unreliable.At 8pm we asked for 2 pillows which arrived at 11 pm, and also we asked for sr they provided breakfast, but no one could tell us anything. a big no for me