Woodspring Suites El Paso

Since day one i complained to them about the noise level and they did nothing! Very dirty hotel!

The manager for the hotel was very nice. That’s about all the positive things I could say about this place. I completely understand it’s a good price but the condition of this place is disgusting. I understand we’re in a pandemic however this place has clear evidence that it’s been bad for a while. The pictures in the website are not at all what the actual hotel looks like, the carpet looks dirty, the kitchen is dated and looks so dirty you wouldn’t want to cook on it. They charge for pots and pans and another charge for cups and plates. The elevator wasn’t working and you had to take your trash out yourself or would be charged a fee. In addition to that if you wanted to change anything like bed sheets, pillow cases etc you had to remove them take them down to the front desk and get a new one. No room service. Needless to say, we had driven for 16 hours, got to this hotel, went through all the above mentioned and went to a different hotel at 1am. The only thing nice about this place is the outside building. I usually never leave bad reviews, but I felt that I needed to warn people what to expect.

Simply amazing! Front desk guy Chris was the best!

Loved the convenience of having stovetop burners to cook a full fridge and a sink. Stayed there for 2 weeks. Bed was comfortable but full size enough for only 1 person. Staff was friendly.

The room waa not what we had agreed upon in the reservation nor was the price. They restroom had 1 towel and no toiletries not to mentioned the bed sheets where stained.. really bad customer service

i checked in late and he placewas locked no one answered the phones the roo smelled like curry and a sttron fragrance...bath tub was backng up water in shower..terrible overall experience

First day we check in they tell us that they clean the room once every Tuesday for us but I expected them to clean the room like vacuum mop the floor at least and when you we walked in at smelt nice but it was just a cover because after we were staying there for a while it smelt like feet and I was looking in the cabinet after being there for a couple of days and there was a roach on the bottom of the sink

My stay was perfect and all of the staff were helpful & very friendly.

Notice what is missing in the above list, amenities such as the internet. First of all, this is not a Value Inn, it is a Woodsprings Inn, and it is not an inn, it is more of a short term apartment complex. When you walk in someone may or may not be at the desk. Past that is a door controlled by an apartment room key. There is no bathroom in sight. The rooms are not bad, the beds are comfortable, the air conditioner is not noisy, the bathroom is fine, and there is a kitchenette. There are no pots and pans, coffee maker, or anything else. Are you expecting free internet? Yes there is, for one device. But good news! You can pay extra for faster internet with more devices. And if you are staying a week or two you can purchase pots and pans from them.

Very uncomfortable bed, pillows and mattress . It has very old towels, sheets and blankets, I fell they were not clean. It really needs to be remodel and needs new mattresses and furniture. It doesn't have hair dryer or iron.