Virgin Hotels Chicago

Everything was great. The restaurant upstairs made accommodations for us because we stay at the hotel. Parking was validated so it was half the price. The front desk was always friendly. The fife shop had a nice vibe and a good selection. Everything was clean!

Everything was perfect. The check in was quick and service was great. There is room service and limited dining on the rooftop restaurant. We parked around the corner in a garage and got a discounted rate through the hotel. Overall, I would stay here again.

Rooms are extremely comfortable full of elegance definitely worth the money. Hotel staff are very helpful and the location is perfect not to mention they are pet friendly, also close to public transportation and within walking distance of Michigan Ave.

Very spacious and well kept. View could have been better but then maybe not building obstructions on all sides just about. Staff was friendly rooftop deck was beautiful and stunning views there.

Very nice hotel and location was central to everything downtown. Just wish they had some kind of restaurants on-site.

This was my first Virgin stay. There is no curb attendant/outdoor presence at the property. Dropping off/loading luggage is a nightmare... and the desk simply shrugs and says "make sure there's somebody there, we guarantee nothing" about tickets/tows. Right up the street, Kimpton has people... Do better, Virgin. Our room was nice enough, on the cozy side. There was 1 robe, which was tacky. We were too tired to ask for another. The smart TV wasn't so smart, so we just unplugged it and streamed media. The location sucks for any street parking. It was priced better than others, but felt like a push-and-shove hands-off hotel, besides a comfortable bed. We agreed we would not likely return to this location.

The place is clean. No complaints.

It was overall a nice stay. The staff is accommodating and they allowed us to check in early with no hassles at all. There is no housekeeping during your stay bc of covid which is to be expected but it would be nice if there was at least an area to dump your trash on your floor bc after a couple of days bags started piling up in our room. Also we did have to request towels 3 times from housekeeping but other than that it was a nice hotel. Very clean and just a nice overall vibe.

Staff were extremely friendly and helpful. The hotel was very quiet. We did find some garbage under table in our room. Parking was a little inconvenient but hotel location itself was good.