Vaticano Royal Suite

Camera molto più piccola di come appare dalle foto, a stento si riesce a camminare ai lati del letto. Colazione con merendine preconfezionate e fette biscottate. Il personale é peró cortese e ci ha accompagnati alla guest house dal luogo del ceck in in auto. C'era un palese velo di polvere sul tavolino e sulle tazze ma cosa più grave di tutte la mancata insonorizzazione delle camere. Una notte la coppia che soggiornava di fronte a noi ha deciso di usare la vasca idromassaggio e il rumore del suo funzionamento era davvero invasivo; ovviamente non erano gli unici rumori molesti che si percepiscono in camera, totale assenza di intimitá dovuta alla mancata insonorizzazione delle camere, pecca gravissima per un hotel.

Bel posto...pulito e ottimo personale...ci tornerò

What a nightmare! We didn’t realize until we had booked that check in is at a hotel a 10 minute walk away. We arrived at the first location just before 2 pm check in. The clerk there told us to hurry to this hotel as the housekeeper was just finishing up and would wait for us. We got there at 2:10 and pushed the outside buzzer repeatedly with no response. The phone numbers on the listing and the card we picked up are not in service. I googled the website for the check in hotel and found the correct number. The clerk called the housekeeper and she came down and met us. She was not happy to see us as neither of the 2 rooms we had booked were ready. We are Canadian and speak and understand very little Italian. She speaks no English. She gave us our room keys so that we could drop off our luggage and sent us away. That part was ok as we wanted to explore Rome anyway. When when got back after dinner at 9 pm, we were locked out of our rooms. We were given 3 keys each, 4 were needed to get through The Fort Knox like set up to access the rooms. Apparently one of the doors should never be closed. There were other guests as well who had shut the door for which we had no key. We would have done the same because if we were instructed in Italian to leave that one open we did not understand. We were in the hall for an hour until someone from the other hotel came to let us in. We were awakened in the night by other guests who were also locked out and pounding on the door Don’t stay here!

There is no on site staff. Check in was difficult. You need to check in at a different hotel. I was aware of the procedure. Received email to go directly to my hotel to check in and to phone other hotel on my arrival. No one answered my call. Had to walk to other hotel to check in.