The Hotel Zamora

Wonderful stay! Staff was very friendly, rooms were beautiful and very clean, and it was extremely close to the beach. (Directly across the street) Hubby wants to come here every year for our anniversary.

The ceiling started leaking water in the middle of the night. So qe were moved yo a different room for the evening. Other than that- it was good.

Over

The first night we stayed in a conjoined room to the room next door. The people next door were having an extremely loud party. Finally at 1am after we had called the front desk and no one answered, we walked out to simply ask if we could be moved to a different room. The front desk was already aware of the noise due to other guests complaining and said that we could not move rooms but they would speak to the other guests. After they did, the guests proceeded to pound on the conjoining door and continue arguing amongst themselves for the next hour. The next morning when we spoke to the front desk, they responded with “it happens everywhere but I suppose we could move you even though they are checking out today.” We wanted to potentially use this establishment for a wedding reception and have our guests stay here. It’s unfortunate customer service was a huge disappointment.

The hotel itself is marvelous and in a good location. Sadly it was one employee at the hotel (who never introduced herself but after speaking with the hotel manager it was implied she was the “beverage manager”) who ruined our entire stay. Me and my fiancée went to the hotel restaurant to order food to go, and this woman rudely approached and just stated “you need to go, we have a dress code here.” We had just come to restaurant from the pool, and many other guests were doing the same because you could order drinks at the hotel restaurant to take to the pool. We were appropriately covered, and also had face masks on per county ordinance. I fully understand there is a dress code, but the rudeness of this employee was unaccounted for and her approach was extremely disrespectful. There is an appropriate way to approach guests, and hers was definitely not so. Instead of explaining the rules as well, she also just stated “you need to wait outside if you still want to order” and walked away. Very sour experience to ruin what would’ve been a good trip.

I felt safe staying here seeing hotel staff cleaning during the day. I brought my dogs and it was easy to walk them around the property. The beach is across the street and really easy to access. Rooftop drinks is a must, the views are amazing!

Beautiful place. Valet and check in exceptional. Everything was fine until last day when we found worms coming up in the shower drain and the back of the door into the toilet area was filthy. If it wasnt for that then 5 out of 5 all day. In then case 3 of 5.

Staff was great. Although some amenities were limited due to COVID-19, still enjoyed our stay.

Hotel was great. they did have computer problems so at 8:00 am another guest walked into my room with their bags. then the cleaning staff came in 2 times after even though the do not disturb sign was on the door. The front desk was apologetic and they waived the resort fee so there is that. I just would have been nice to get a full night's rest.