The property is beautiful but the staff could be more attentive. When I inquired about early check in I was told it wasn't available but that he would call when a room opened up. I walked around for hours but never got called. When I showed up at the hotel an hour after normal check in, it would have been fabulous if our bags had been moved up to a room, but they were still in the deposit. No one took the time to explain the property, its features, etc. It would have been really nice for staff to explain where to find the pool, the spa, the different restaurants, etc. Just seems with this beautiful a hotel that they can do better to make a guest feel welcome and want to return.