6/10 Good
Jun 29, 2021
Apologies to the knights rest, but we didn't actually stay there. I booked it on the day for 2 nights through hotels.com. However ten minutes before arriving at our destination the hotel rang me to say that they were closed and on holiday themselves. They apoligised and said hotels.com should have checked their diary and not booked any rooms out. They would be putting in a complaint via Expedia. Have since tried to contact hotels.com to be constantly told by a virtual agent to hang tight, someone will speak to you in an hour. Will have to let credit card company sort it out.
Sarah
Sarah, 2-night trip
Verified Hotels.com guest review