I had nice stay in the hotel Centrum Młodości, Poland. However, I have an issue with the payment for the hotel now.
I have contacted my bank KBC Belgium and I was advised to contact my booking agent. Therefore, I need your help.
Situation is following:
1) I paid with my credit card on the evening of 16th of June in the hotel. It was note on your page Hotel.com during the booking that I will need to pay at the hotel.
2) After checking my bank account, I found out that I am charged 2 times for the same night.
One deduction is from 15/06 (170 PLN= 40,61 EUR) when booking was done and second deduction is from 16/06 (170 PLN = 40,61 EUR) when I arrived to the hotel.
I have sent attachments of my bank statements to email@example.com. Could you please check with the hotel what has happen that I was charged twice and ensure return amount of 40,61 EUR to my credit card? Thank you, Rasa