Gigli d'Oro Suite

My husband and I took a trip to Sorrento and Rome. This was my second trip to Italy and my husband’s first so I wanted to make sure we were set up for a successful trip. I wanted to try out the Gigli d’Oro boutique hotel from the reviews and location. We thought we knew all the hot spots to see and eat in Rome until we met Daniele, our friendly front desk concierge. Daniele took his position to the next level, giving us the best advice I’ve honestly ever been given from a hotel employee. He told us where to find the best pizza, gelato, tiramisu and more! And they were truly the best we had during our 10 day trip (which is saying a lot given how much of those things we ate!). I can’t say enough about the positive experience we had at this hotel. You will not only get top of the line hospitality but also have the chance to stay in an amazing location. You are literally around the corner from Piazza Navona and other great sites. I hope to be back soon!

Great location within walking distance to all major sites in Roma. Awesome hotel staff happy to help with reservations and recommendations of great local restaurants.

The location was great, staff was SO helpful And friendly with all of our needs! Would definitely recommend to friends!

The hotel staff did not address any of our problems-air conditioning wasn’t working (and it was 90 degrees in Rome while we were there, so it was uncomfortably hot in the room the entire time), the hotel room smelled like mold, bathroom floor was too hot to stand on, no hot water in our shower the last day . The room also looked nothing like the pictures online. We also had to wait a half hour for someone to show up for our check in! The location was perfect and the breakfast was nice, but we were very disappointed with many aspects of our stay. We also emailed the hotel after we left (no one was available to check us out on the morning of our departure) and I asked that we hear from a manager and we never received an email from management. We will not be returning.

Amazing boutique hotel. Well situated and well appointed. Stefano was very welcoming and very focused on making sure our stay was a pleasant one. We will definitely return!