6/10 Buono
4 febbraio 2025
Unpleasant bell service
Most unpleasant bell service at the Hotel Den Haag Nagasaki.
Upon check in, a petite hotel staff (lady) fluent in English helped us with off loading luggage onto the trolley. She was helpful and also gave us timetable of shuttle bus.
But for departure next day, while there were plenty of staff near the area for hotel guests waiting for shuttle bus to get to our cars, none came to help any hotel guests transferring luggage onto the bus! It was so inconvenient to your car by shuttle, yet no staff thought to come help (one foreign hotel staff (man) waived us good bye for a long time when we were all already seated on bus).
I learnt no parking near hotel due to fireworks happening 2 days after our departure. So guests had to take shuttle bus (2 rides per hour only) to parking at front entrance of the theme park.
It was raining/snowing, not to mention we had aging parents and young children travelling with us.
It was most inconvenient and we felt unworthy the way we were treated.
Thumb up to the hotel's restaurant as the buffet on local delicacy is delicious and great value for money. And the restaurant staff service was great!
I doubted if it's not a norm for Japanese hotel staff to help with guests' luggage, but our later hotel experience whether it's small traditional Japanese Hot spring as well as the Hilton Hawk Fukuoka, all of them had greeting & helpful staff with our luggage, so the bell man service at Hotel Den Haag is big disappointment.
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Vacanza in famiglia di 1 notte
Recensione degli ospiti Hotels.com verificata
