6/10 Buono
28 gennaio 2025
Soulless….needs rethinking !
Nice place, however lacks service . Seems to be under staffed I’ve almost been knocked over twice with staff running between areas ( it’s very quiet here too )
Breakfast dinghies muffin a bit tasteless no greenery as mentioned. Coffee machine not on, coffee jug empty . Manager taking personal calls whilst I’m having breakfast .. not great and not heated up for business visits who require a speedy breakfast .
Rooms are designed nicely but my room was a bit tatty and grubby in the bathroom .
When I checked in late ( after 9pm) I wasn’t advised that the restaurant was still open , however as a veggie there probably would not be much option for a veggie in a steak house , so I collected a take away .. I wasn’t permitted to eat in the non restaurant area of the hotel ! Never had this before and I have travelled the UK ALOT !
It comes across as pretentious but they do not deliver the service that they think they do and it’s certain not a friendly environment … it’ feels very stressed with staff running around the very quiet hotel …the reception isn’t manned and the phone system doesn’t seem fo work .. I won’t be returning .
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