Would Not Recommend
Stayed at Pambos Napa Rocks with a friend, and the experience was disappointing. There was a leak from the ceiling on our balcony, so we couldnât sit outside. The fridge leaked water all over the floor, and we got a new one only after a few days. The electricity cut out multiple times, and we heard crackling from the fuse box. When I told reception, they made me feel stupid for being scared instead of taking it seriously.
The reception is rarely staffed â we waited up to an hour just to get help. The air conditioning costs âŹ10 per day, which felt unfair given the state of the room. The door lock was broken, and one night two guys walked into our room while we were sleeping, because the door couldnât be properly locked. We also had dirty bed sheets upon arrival.
Staff often looked annoyed when we reported problems, and we felt like a burden. The only exception was a kind and friendly girl named Tiyana â she made us feel welcome. We were also given a small gesture: a fruit platter, pool party entry, and a bottle of champagne, which we appreciated.
The positives were Tiyana, the gesture, the pool, and the central location. But overall, we felt unsafe, uncomfortable, and unwelcome. Would not recommend.
