6/10 Buono
5 ott 2025
We arrived at 1pm having checked in on line. We couldn't get in our room till 3pm so went round holmfirth. When we went back at 4pm our room had been given to someone else. We were offered a twin room in the heavens but we had paid for a double so we werent happy. We were then offered another double which smelled of damp and the carpet was wet so we refused that as my wife suffers with asthma. After trying to find us alternative accommodation at another hotel, which were all full, we came to a compensation agreement and stayed in the twin room. Heidi was excellent in trying to sort the problem and very apologetic, we enjoyed a great stay and the unfortunate experience didnt spoil ourstay.
Steve
Steve, viaggio di 1 notte
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