JW Marriott Chicago

Booked the wrong dates via Hotels.com and immediately modified the reservation upon noticing. Was charged for the two nights on the original reservation although I only stayed one. Justification when reaching out to Hotels.com was that Marriott said the change occurred inside the penalty frame although the original mistaken reservation was made inside the penalty frame so there was no opportunity to change it before the penalty period. I feel Marriott should have exercised common sense/sensibility given that my reservation was a mistake and only charge me for the night I stayed. Given this was not the case, I will look to book virtually anywhere else before considering this property again. Ultimately, this property was certainly not worth paying 2x the price for a stay.

Great room, surprisingly quite. Great location for Orchestra Hall or Lyric Opera.

Room was clean, bathroom was spacious and luxurious. Service at check in and at lobby bar was a bit slow and was a bit disappointed that there was no in room mini bar. Room was a bit over priced compared to other Chicago hotel rooms but I needed to be in the Loop specifically so had no choice.

Front desk staff was very polite and helpful. Have to pay for parking which sucks

The hotel is well placed and very good in general , but they don’t have their act together in the details . There was no laundry bags etc in the room nor room service menu , they did not clean up the room when we left and at 3:00 pm I had to chase down a housekeeper to do it..,.Katter the had mixed up my laundry! Took another call to get it back.. “Sloppy Management Practice”