8/10 Very good
Good hotel
Caio
Caio, 6-night trip
Wish Serrano Resort
Luxury hotel with spa, near Gramado Covered Street
Choose dates to view prices
Welcome to Wish Serrano Resort in Gramado Centro, where family-friendly luxury meets entertainment. Indulge in a body scrub at Pocahy Zen Spa or take part in activities like archery and volleyball on site. Connect to free WiFi, savor breakfast buffets and barbecue at the 4 restaurants, and enjoy live shows.
VIP Access9.0
Wonderful
Popular amenities
- Pool
- Free breakfast
- Spa
- Pet friendly
- Parking available
- Free WiFi
Main amenities (12)
- Daily housekeeping
- 4 restaurants and bar/lounge
- Full-service spa
- Indoor pool and outdoor pool
- Outdoor tennis court
- Fitness center
- Sauna
- Steam room
- Valet parking
- Children's pool
- Hot tub
- Pool bar
For families (6)
- Children stay free
- Babysitting (surcharge)
- Children's pool
- Children's club (surcharge)
- Playground on site
- Television
$90 nightly
$93 total
Mar 31 - Apr 1
Total with taxes and fees
Why we love this property
Mountain spa retreat
A full-service spa offers massages, facials, and body scrubs at this mountain hotel. Steam rooms, hot tubs, and saunas create a blissful escape.
Scenic mountain retreat
The garden at this luxury hotel offers a tranquil spot to unwind. Surrounded by mountains and lake views, its city center location adds urban charm.
Dining for every taste
This hotel offers 4 restaurants including a barbecue spot, plus a cafe and bar for varied dining options. Free buffet breakfast starts each day.
Room options
Showing 14 of 14 rooms
Premier Room, Balcony
8.8Excellent
13 reviews
- 258 sq ft
- 1 bedroom
- Sleeps 3
- 1 Double Bed and 1 Twin Bed
Junior Suite
9.4Exceptional
8 reviews
- 258 sq ft
- 1 bedroom
- Sleeps 3
- 1 Double Bed and 1 Twin Sofa Bed
Standard Room, Annex Building
9.0Wonderful
37 reviews
- 258 sq ft
- Sleeps 3
- 1 Double Bed and 1 Twin Bed
Junior Suite With Balcony
- Sleeps 2
Executive Suite
- Sleeps 4
Superior Room
- Sleeps 3
Junior Suite, Balcony
- Garden view
- 1 bedroom
- Sleeps 3
- 1 Double Bed and 1 Twin Sofa Bed
Executive Suite
10.0Exceptional
1 review
- Garden view
- 1 bedroom
- Sleeps 4
- 1 Double Bed and 2 Twin Beds OR 1 Double Bed, 1 Twin Bed and 1 Twin Sofa Bed
Junior Suite Non Smoking
- Sleeps 2
Family Room Non smoking
- Sleeps 4
Premier Room Non Smoking
- Sleeps 3
Premier Room With Balcony Non Smoking
- Sleeps 3
Premiere
9.2Wonderful
11 reviews
- 258 sq ft
- Sleeps 2
- 1 Double Bed and 1 Twin Bed
Family Room
9.0Wonderful
2 reviews
- 355 sq ft
- Sleeps 4
- 1 Double Bed and 2 Twin Beds
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About the neighborhood
Av das Hortensias, 1480, Gramado, RS, 95.670-138
What's nearby
- Rua Torta - 1 min walk - 0.0 km
- Gramado Central Avenue - 1 min walk - 0.2 km
- Sao Pedro Church - 4 min walk - 0.4 km
- Gramado Covered Street - 6 min walk - 0.5 km
- Mini Mundo - 6 min walk - 0.5 km
Getting around
- Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 84 min drive
- Salgado Filho Intl. Airport (POA) - 113 min drive
Restaurants
- Cantina Pastasciutta - 4 min walk
- Quiero Cafe - 3 min walk
- Garda Restaurante - 2 min walk
- Pizzaria Temática Porto Pirata - 3 min walk
- Maison de la Fondue - 3 min walk
About this property
Wish Serrano Resort
At Wish Serrano Resort, you'll be within a 10-minute drive of Gramado Covered Street and Snowland Park. You can grab a bite to eat at one of the 4 restaurants and visit the spa to be pampered with massages, facials, or mani/pedis. Other highlights at this luxurious hotel include an indoor pool, an outdoor pool, and a poolside bar. The helpful staff and location get good marks from fellow travelers.
At a glance
Hotel size
- 258 rooms
- Arranged over 4 floors
Arriving/Leaving
- Check-in start time: 2 PM; Check-in end time: midnight
- Late check-in subject to availability
- Minimum check-in age: 18
- Check-out time is noon
Special check-in instructions
- Front desk staff will greet guests on arrival at the property
- Information provided by the property may be translated using automated translation tools
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- Up to 2 children (8 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
- Parents must have child's birth certificate and photo ID*
- Babysitting*
- Supervised childcare*
- Children's club*
Pets
- Pets allowed (dogs only, 1 total, up to 22 lbs per pet)*
- Service animals welcome
- Restrictions apply*
- Pets must be supervised
- Food and water bowls available
Internet
- Free WiFi and wired internet access in public areas
- Free WiFi in rooms
Parking
- Onsite valet parking (BRL 50.00 per day)
Other information
- Designated smoking areas
Property amenities
Food and drink
- Free buffet breakfast 6:00 AM–10:30 AM on weekdays and 6:00 AM–11:00 AM on weekends
- 4 restaurants
- Bar/lounge
- Poolside bar
- Coffee shop
- Barbecue grills
- 24-hour room service
- Snack bar/deli
Traveling with children
- Children stay free (see details)
- Children's club (surcharge)
- Children's pool
- Playground
- Supervised childcare (surcharge)
What to do
- Tennis
- Basketball
- Volleyball
- Archery
- Concerts/live shows
- Shopping
- Pool table
- Rafting nearby
Working away
- Business center
- Meeting room
- Conference space (11119 square feet)
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Dry cleaning/laundry services
- Hair salon
- Free newspapers in lobby
- Luggage storage
- Multilingual staff
- Pool loungers
Facilities
- 3 buildings/towers
- Built in 1976
- Safe-deposit box at front desk
- Garden
- Picnic area
- Fireplace in lobby
- Fitness center
- An outdoor pool
- An indoor pool
- Arcade/game room
- Full-service spa
- Hot tub
- Outdoor tennis court
- Sauna
- Steam room
- Banquet hall
Accessibility
- Wheelchair accessible
Room amenities
Be entertained
- 32-inch LCD TV
- Cable TV channels
Home comfort
- Air conditioning (climate-controlled)
- Ceiling fan
- Minibar
Sleep well
- Hypo-allergenic bedding
- Blackout drapes/curtains
- Turndown service
- Premium bedding
What to enjoy
- Porch or lanai
Freshen up
- Jetted bathtub
- Bathtub only
- Free toiletries
- Hair dryer
- Towels
- Toilet paper
Stay connected
- Desk
- Free WiFi
- Phone
More
- Daily housekeeping
- In-room safe
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa, Pocahy Zen Spa. Services include facials, body scrubs, body treatments, and manicures and pedicures.
Dining
Maggiore Lounge e Bar - This bar serves light fare only. Happy hour is offered.
The Grill - This steakhouse specializes in barbecue and serves lunch and dinner. Open daily.
Garda - This restaurant serves breakfast, lunch, and dinner. Open daily.
Forneria di Como - This theme restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
- A tax is imposed by the city: BRL 3.43 per accommodation, per night
- Service fee: 10 percent
Children & extra beds
- Supervised childcare is available for an extra charge
- Babysitting is available for an extra charge
- Children's club access is available for an extra charge
- Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Pets
- Service animals exempt from fees
- Pets are allowed for an extra charge of BRL 135.00 per pet, per day
Parking
- Valet parking costs BRL 50.00 per day
Pool, spa, & gym (if applicable)
- Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Frequently asked questions
Does Wish Serrano Resort offer free cancellation for a full refund?
Yes, Wish Serrano Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Wish Serrano Resort?
Yes, there's an indoor pool, an outdoor pool, and a children's pool.
Are pets allowed at Wish Serrano Resort?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of BRL 135.00 per pet, per day. Service animals are exempt from fees. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.
Is parking offered on site at Wish Serrano Resort?
Yes. Valet parking costs BRL 50.00 per day.
What are the check-in and check-out times at Wish Serrano Resort?
Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is noon.
What is there to do at Wish Serrano Resort and nearby?
Have fun with onsite activities such as archery, and improve your game on the tennis courts. Additional recreation onsite includes basketball and volleyball. Indulge in a treatment at the spa and soothe your senses in the hot tub. Wish Serrano Resort also has an outdoor pool, a sauna, and a steam room, as well as an arcade, a picnic area, and a garden.
Are there restaurants at or near Wish Serrano Resort?
Yes, there are 4 onsite restaurants, featuring barbecue.
Does Wish Serrano Resort have rooms with private hot tubs?
Yes, each room has a jetted bathtub.
Does Wish Serrano Resort have any outdoor private spaces?
Yes, every room features a porch or lanai.
What's the area around Wish Serrano Resort like?
Wish Serrano Resort is in Gramado Centro, a short 6-minute walk from Gramado Covered Street and 2 minutes' walk from Gramado Central Avenue. Travelers say this hotel is in a good location.
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Wish Serrano Resort Reviews
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2
Cleanliness
10
Location
9.2
Staff & service
9.0
Property conditions & facilities
10/10 Exceptional
Excelente
CARLOS A
CARLOS A, 4-night trip
10/10 Exceptional
Yes
Fernando
Fernando, 7-night trip
8/10 Very good
Well located within easy walking distance of the main street. Please stop offering a facilities tour with the excuse of selling "vacation club", "time-share", and similar products to guests just arriving after check-in.
Leonardo
Leonardo, 1-night trip
10/10 Exceptional
Otima
Verified traveler
1-night trip
10/10 Exceptional
Tudo ok
Rosa Meire
Rosa Meire, 6-night trip
4/10 Fair
From being hustled for a free “gift” aka timeshare presentation, which I assumed was the VIP perk into no room upgrade, having a card key door that took easily a good 5 minutes to open, and emphasis on quantity not quality of the experience, I would never go back
Gabby
Gabby, 1-night trip
4/10 Fair
This time I was very disappointed with the staff and room, and how unwilling the staff was to help and how the room staff talked to us and how they( within themselves in our room and in front of us
would talk about their shift hours, how it was time to go home, how they wouldn't stay overtime and how it was up to the management to find another staff for those times.
sharmila
sharmila, 5-night trip
10/10 Exceptional
Tudo OK
Renato
Renato, 3-night trip
10/10 Exceptional
Funcionários muito atenciosos
FLÁVIA
FLÁVIA, 1-night trip
10/10 Exceptional
Várias atividades interessantes para crianças e adultos.
Elizeu
Elizeu, 3-night trip
10/10 Exceptional
Sim
Carlos Miguel
Carlos Miguel, 5-night trip
8/10 Very good
Hotel mais antigo. A limpeza impecável e funcionários prestativos.
Bom café da manhã.
Fabiane
Fabiane, 2-night trip
10/10 Exceptional
A parte da recreação é excelente, as criancas tem atividades em grande parte do dia, acho apenas as piscinas pequenas, para nós não teve problemas por termos ficado em grande parte do tempo com o hotel bem vazio.
Rafael
Rafael, 4-night trip
4/10 Fair
O hotel ‘faz parecer' que tem qualidade, em função da gentileza da recepção durante o checkin, e da localização, que é excelente, mas nada no hotel sustenta essa boa impressão.
Café da manhã fraquíssimo (muitas opções mas de baixíssima qualidade), com mesas e cadeiras velhas, limpeza das mesas ruins, alimentos com aparência pouco atrativa, qualidade dos iogurtes ou leites ruim, filas para pegar um omelete, e você sai cheirando fritura na roupa que passaria o dia!
A academia é boa em relação aos aparelhos, mas ficou suja durante os 6 dias que a frequentei: lixos transbordando, acaba o álcool, banheiro sujo, não repõem panos para limpeza dos aparelhos nem frutas - que só havia no primeiro dia da estadia, mas já aparentava estarem ali há algum tempo e depois não repuseram mais em 5 dias.
A limpeza do quarto: não oferecem aqueles papéis para colocarmos em cima da cama solicitando a troca dos lençóis e durante os 6 dias, os lençóis não foram trocados. O banheiro esteve com vaso entupido quase que a estadia inteira, um horror. Parece que a tubulação é ruim…
Enfim: Não indico! Uma decepção.
Ricardo
Ricardo, 5-night trip
10/10 Exceptional
Hotel impecável com a limpeza e atendimento. Delicadeza nos detalhes como trufas e doces no quarto. Localização perfeita.
jose luis
jose luis, 1-night trip
8/10 Very good
Ótimo quarto. Muito espaçoso e limpo. Café da manhã bem completo. Jantar de ótima qualidade. Única ressalva: após o checkin, te encaminharão para a concierge. Ela vai te oferecer benefícios para tentar vender pacotes com a rede Wish. Esteja preparado.
Fernando
Fernando, 3-night trip
8/10 Very good
Poderiam melhorar o atendimento no check in .Teve uma atendente bem chata .
Poderiam Enviar mensagem dizendo qual a melhor rota do aeroporto até o hotel , pegamos um estrada muito ruim para chegar até Gramado .
Mas o hotel é muito bom , aconchegante e os funcionários são muito bonzinhos . Com excessão do pessoal do check in e os manobristas tbm acho que poderiam melhorar o atendimento.
A localização é excelente .
Luciane Nagumo
Luciane Nagumo, 3-night trip
8/10 Very good
Hotel amplo , bem localizado e oferece uma boa experiencia
Andre
Andre, 1-night trip
8/10 Very good
Excelente café da manhã, com muitas opções, inclusive para pessoas com restrições.
Excelente localização próximo ao desfile do Natal Luz e com muitos restaurantes e atividades próximo ao hotel.
Anna Carolina
Anna Carolina, 3-night trip
10/10 Exceptional
Foi ótima
Leo
Leo, 2-night trip
2/10 Poor
Quarto com limpeza completamente inadequada, falta de manutenção e o atendimento da recepção que não resolve os problemas e deixam o hóspede numa situação desagradável.
Emília
Emília, 2-night trip
2/10 Poor
Fiquei neste hotel 4 anos atrás, o atendimento não é o mesmo. Principalmente o café da manhã perdeu completamente a qualidade em relação há 4 anos. Só voltei a ficar hospedado nele por conta do bom atendimento que fiquei 4 anos atrás. Hoje não vale a pena o custo benefício.
Pablo Murilo
Pablo Murilo, 5-night trip
6/10 Good
A cama era bem ruim e o quarto antigo, de resto ok.
Pedro Henrique
Pedro Henrique, 3-night trip
8/10 Very good
O quarto é bom, grande, boa manutenção! O café da manhã é aquela confusão né. Cheio de gente e fila para tudo mas os produtos são de boa qualidade.
Simone
Simone, 1-night trip
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